Customer Service Support Advisor
BT Group · Gurugram
PayPay not listed
WhereGurugramHaryana
TypeFull time
Posted22 Sep19 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list1 named
Customer service
About this job
- Req ID
- 62800
- Job Function
- Business Services & Operations
- Posting Start Date
- 25/09/2026
- Posting End Date
- 02/10/2026
- Division
- UK Business
- Job Location
- IND-Gurugram-IQ
- Advertised Salary
- competitive
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
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