Telecalling & Customer Engagement Executive

Telecalling & Customer Engagement Executive

Company

SkillsNCR

Location

Gurugram / Gurgaon

Working Style

Primarily in-person / office-based

Experience

Freshers and experienced candidates can apply

Engagement & Compensation

To be discussed with shortlisted candidates and confirmed in writing before joining

About the Role

SkillsNCR is looking for a confident, warm and responsible Telecalling & Customer Engagement Executive to speak with prospective students, parents and other enquiries.

This is not a typical call-centre role where success means making the maximum number of calls.

At SkillsNCR, our philosophy is

Diagnosis Before Prescription.

Your job is to understand why somebody contacted us, what problem they are actually trying to solve, whether SkillsNCR may be relevant, and what the correct next step should be.

Sometimes that next step may be a consultation.

Sometimes it may be a follow-up.

Sometimes we may conclude that the person is not the right fit.

We want honest conversations, not pressure selling.

What You Will Do

Your responsibilities may include

Calling new enquiries and leads received by SkillsNCR

Speaking with students, graduates and parents

Understanding why the person contacted us

Asking structured qualification questions

Explaining SkillsNCR clearly and confidently

Identifying whether the enquiry is genuinely relevant

Booking appropriate consultation or diagnostic conversations

Following up with interested prospects

Re-engaging leads who have not responded

Maintaining accurate call notes and lead status

Recording objections and customer questions

Updating the next action and follow-up date

Sharing recurring customer feedback with the team

Supporting WhatsApp/email follow-ups where required

Helping improve our calling scripts based on real customer conversations

What This Role Is NOT

We do not want someone who

reads a script mechanically;

pressures people into buying;

makes unrealistic promises;

tells every lead the same thing;

measures success only by number of calls made.

You should be able to listen first and speak second.

What We Are Looking For

You should be

comfortable speaking with new people;

confident on the phone;

polite but assertive;

comfortable speaking in both Hindi and English;

a good listener;

able to ask questions naturally;

organised with follow-ups;

comfortable using basic CRM/Excel/Google Sheets;

able to learn our services properly;

willing to take feedback and improve your conversations;

reliable about commitments and follow-ups.

Previous telecalling, counselling, admissions, customer-service, hospitality, sales or support experience can be useful.

However, freshers with strong communication skills can also apply.

The Kind of Conversation We Want

We don't want

“Sir/Ma'am, we have a course. Would you like to buy it?”

We want someone who can have a conversation like

“You had shown interest in SkillsNCR. Before I explain anything, may I understand what you're currently looking for and what problem you're trying to solve?”

Then listen.

Then ask the right questions.

Then explain only what is relevant.

Initial Areas You May Work OnGraduate / WorkReady

Speaking with graduates and job seekers to understand

what kind of role they are trying to get;

what applications/interviews they have already attempted;

where they believe they are getting stuck;

whether they are looking for capability development or simply expecting a job vacancy;

their practical availability and Gurugram fit;

whether a further fit/diagnostic discussion makes sense.

SchoolReady / Parent

As Parent enquiries grow, you may also speak with parents to understand

the child's current learning situation;

what concern prompted the enquiry;

what support the parent has already tried;

what outcome they are looking for;

whether a SkillsNCR consultation could be useful.

You will not diagnose the child yourself or make academic guarantees.

Important

What You Must Never Promise

You must never make claims such as

guaranteed job or placement;

guaranteed salary;

guaranteed marks or academic results;

guaranteed admission;

guaranteed seat or programme availability;

unapproved discounts;

refunds or commercial terms that have not been authorised.

If you do not know something, the correct response is

“Let me confirm that and come back to you.”

Accuracy matters more than pretending to know everything.

How We Will Measure Good Performance

We will not judge you only by call volume.

We will look at

leads contacted on time;

meaningful conversations;

quality of qualification;

consultations booked where appropriate;

follow-ups completed;

accuracy of CRM/call notes;

quality of customer information captured;

clarity and professionalism;

conversion through the funnel;

reasons prospects say yes, no or not now.

Who May Enjoy This Role

This may suit you if you enjoy

speaking with people;

understanding their problems;

helping someone make a decision;

customer service;

counselling;

sales conversations;

relationship building;

learning why customers behave the way they do.

It can be particularly relevant for someone wanting to develop skills in

Customer Engagement | Sales | Counselling | Admissions | Customer Success | Business Development

Please Read Before Applying

SkillsNCR is an early-stage company currently validating its market and operating model.

You should be comfortable working in an environment where processes are still being improved.

We will give you scripts, context and guidance—but we also expect you to learn from conversations and gradually become better at handling them independently.

How to Apply

Send your application to

anjali@skillsncr.com

Subject

Telecalling & Customer Engagement – Gurugram

Please include

Your name

Your current Gurgaon/Gurugram locality

Your current work/study status

Languages you are comfortable speaking

Any telecalling, customer-service, counselling or sales experience

Your resume

A short answer to

“A prospective student says: ‘I just need a job. I don't want another cou