Wall Décor Servicing Executive

Wall Décor Servicing Executive

Company

MahattaArt

Location

Delhi NCR

Experience

2–4 Years

Salary

₹35,000 – ₹39,000 per month

Job Type

Full-time

About the Role

MahattaArt is looking for a Wall Décor Servicing Executive to handle customer queries, provide product information, support online purchases, and ensure a smooth customer journey from product interest to order fulfilment.

The candidate will develop expertise across wall décor products, with a special focus on P2F (Print-to-Frame).

Key Responsibilities

Handle customer enquiries across wallpapers, wall art, P2F, frames, collages, and other wall décor products.

Guide customers with product information, measurements, configurations, pricing, and ordering.

Develop specialist knowledge of P2F, including image uploads, print sizes, frames, mounts, glass, and collages.

Resolve customer queries and coordinate with internal teams when required.

Follow up with customers through phone, WhatsApp, and CRM.

Assist customers in completing their purchases and recover abandoned buying journeys.

Coordinate with the Wall Décor Advisor and Production team.

Identify product, website, and checkout issues and share feedback with relevant teams.

Maintain accurate customer and CRM records.

Requirements

2–4 years of experience in customer servicing, customer success, or online sales support.

Experience in D2C, e-commerce, online retail, home & living, furniture, furnishings, or consumer brands is preferred.

Strong phone and written communication skills.

Good customer-handling and problem-solving abilities.

Strong ownership and follow-up discipline.

Ability to learn product details and handle customised orders accurately.

Comfortable using CRM, WhatsApp, websites, admin panels, and order-management systems.

Graduate in any discipline. A design qualification is not required.

Key Skills

Customer Servicing

Customer Relationship Management

Query Resolution

Product Knowledge

Follow-up & Coordination

Assisted Commerce

Attention to Detail

CRM & Digital Tools

What We’re Looking For

A customer-focused professional who takes ownership of customer queries, learns products quickly, and ensures that customers receive the right information and support to complete their purchases successfully.

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person