Sales coordinator (office Job)

SALES COORDINATOR

Responsibilities, Role & Performance Expectations

Sales Coordination

• Coordinate with the sales team from enquiry to order execution.
• Receive, understand, register and follow up on customer enquiries.
• Coordinate with customers for requirements, specifications, drawings, quantities, delivery requirements and commercial details.
• Ensure every enquiry is followed up systematically until closure.
• Maintain proper records of enquiries, quotations, follow-ups and orders.

Quotation & Proposal Management

• Prepare and coordinate quotations, proposals, commercial offers and related documents.
• Collect technical and commercial inputs from the concerned departments.
• Ensure quotations are accurate, complete and submitted within the required time.
• Follow up on quotations and maintain the status of each opportunity.
• Coordinate revisions based on customer requirements.

Customer Communication & Follow-up

• Communicate professionally with customers through telephone, WhatsApp, email and online meetings.
• Follow up regularly for quotation status, technical clarification, purchase orders, payments and delivery requirements.
• Maintain positive and professional relationships with existing and prospective customers.
• Respond to customer queries quickly and ensure proper internal coordination for resolution.

Internal Coordination

Coordinate effectively with

• Sales Team
• Technical Team
• Purchase Team
• Stores
• Accounts
• Dispatch & Logistics
• Management

Ensure that commitments made to customers are properly communicated internally and followed through to completion.

Order Processing & Execution

• Process customer purchase orders and ensure all required information is available.
• Coordinate with stores, purchase, production/assembly and dispatch teams.
• Track order status, material availability, expected dispatch and delivery.
• Keep customers informed about important developments.
• Ensure smooth coordination until successful completion of the order.

CRM / ERP & Data Management

• Maintain accurate customer, enquiry, quotation and order data in ERP/CRM or designated systems.
• Ensure timely updating of enquiry and sales status.
• Maintain proper documentation and digital records.
• Prepare periodic sales and follow-up reports for management.

Product & Solution Understanding

• Develop good knowledge of the company’s Safety, Security & Automation products and solutions.
• Understand the basic technical features, applications and benefits of products.
• Learn to understand customer problems and coordinate for solution-oriented and customised requirements.
• Continuously improve product knowledge through training and practical learning.

Sales Support & Business Development

• Support the sales team in identifying new opportunities.
• Assist in lead generation, customer database development and follow-up activities.
• Support digital enquiries received through website, IndiaMART, TradeIndia, GeM, Amazon and other platforms.
• Help convert enquiries into quotations, orders and repeat business.
• Support promotional activities and customer communication.

Tender & Institutional Enquiry Support

• Assist in collecting information and documentation required for tenders, institutional enquiries and corporate requirements.
• Coordinate with technical, commercial and management teams for timely submission.
• Maintain proper records of submitted tenders and their status.

Performance & Responsibility

The Sales Coordinator is expected to demonstrate

• Fast response
• Regular and systematic follow-up
• Accuracy in documentation
• Good communication
• Positive learning attitude
• Ownership of assigned work
• Ability to multitask
• Effective coordination
• Timely completion of commitments
• Effective use of AI tools / ChatGPT wherever useful
• Focus on converting opportunities into business

Career Growth

The position is intended for candidates who want to build a long-term career in Sales & Solution Selling.

Performance, learning ability, consistency, initiative and contribution to business will be considered for increased responsibilities, performance-based growth and career advancement.

The objective is not merely to coordinate sales—it is to become an effective link between the customer, sales team and organisation and progressively develop into a capable Sales Professional.

Job Type

Full-time

Pay

₹16,000.00 - ₹22,000.00 per month

Benefits

Health insurance

Leave encashment

Provident Fund

Experience

Similar

3 years (Required)

Work Location

In person