Logistics Executive (Customer Champion / Support)

Organization

Wheelson Logistics (https://wheelson.in/)

Role

Customer Support / Customer Champion

Experience

0 - 3 yrs

Work Location

Coimbatore (63 Duraisamy Nagar, Civil Aero, Coimbatore 641014) - (Thottipalayam Pirivu)

Key Responsibilities

Own customer requirements from initial requirement collection through trip closure.

Communicate regularly with assigned customers to understand their transportation requirements, priorities, and service expectations.

Record all customer requirements accurately and promptly in the TMS for tracking and operational visibility.

Participate in daily stand-up calls with the Team Lead to review new requirements, pending activities, and operational challenges.

Source suitable vehicles from transporters based on customer requirements.

Obtain and compare transporter rates and negotiate competitive freight rates.

Share quotations with customers and obtain confirmation/approval for freight and applicable additional charges.

Coordinate timely truck placement after customer confirmation.

Work closely with transporters and internal operations teams to ensure smooth trip execution.

Track trips and proactively coordinate to address operational delays or issues.

Ensure all required trip documentation, including LR, POD, E-way Bill, and customer confirmations, is collected and maintained.

Coordinate with the billing team to ensure invoices are generated accurately and within the agreed timeline.

Support the Collections team with customer follow-ups whenever required for outstanding payments.

Ensure completed trips are properly updated and closed in the TMS.

Escalate operational challenges, service risks, pricing issues, or customer concerns to the Team Lead promptly.

Maintain strong customer relationships and contribute to a positive customer experience.

Required Skills & Competencies

Good communication and customer-handling skills.

Strong coordination and follow-up abilities.

Basic understanding of logistics and transportation operations.

Ability to negotiate with transporters and manage freight rates.

Good problem-solving and escalation-handling skills.

Strong attention to detail and documentation.

Ability to work in a fast-paced, target-driven environment.

Comfortable working with TMS, portals, and basic computer applications.

Ability to build and maintain strong relationships with customers and transporters.

Preferred Experience

Experience in logistics, transportation, freight operations, customer service, or fleet coordination will be preferred.

Freshers with strong communication, coordination, and customer-handling skills may also be considered.

Pay

₹10,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Health insurance

Internet reimbursement

Provident Fund

Work Location

In person