Customer Service Executive (UK Process) - Sea/air freight

Key Responsibilities

Handle inbound and outbound calls/emails, addressing queries related to shipments, documentation, and delivery timelines.

Liaise with shipping lines, airlines, and internal operations teams to track and update shipment status.

Verify and process bills of lading, airway bills, invoices, and other required documents for UK imports/exports.

Manage escalations, resolve delays, and ensure customer satisfaction.

Ensure all shipments comply with UK customs regulations and company policies.

Prepare daily/weekly reports on shipment status, customer queries, and resolution metrics.

Required Skills & Competencies

Excellent spoken and written English.

Understanding of sea and air freight processes, incoterms, and documentation.

Ability to handle pressure and resolve customer issues effectively.

Familiarity with MS Office and freight management systems.

Work closely with operations, sales, and compliance teams.

Qualifications

Graduate in Logistics, Business Administration, or related field.

Prior experience (1–3 years) in freight forwarding or customer service preferred.

Work Location

In person