BPO Non-Voice Process (Data Processing & Backend Executive)
Aress Software & Education Technologies · Pune
Pay₹16,090–32,474a month, as listed
WherePuneMaharashtra
TypePart time
Posted24 Sep13 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list5 named
Customer serviceEnglishMaster's degreeBachelor's degreeHindi
About this job
We are looking for a detail-oriented and tech-savvy Non-Voice Executive to join our growing BPO team. In this role, you will be the primary point of contact for customers via Chat and Email. Your goal is to provide high-quality solutions, resolve queries efficiently, and maintain a high level of customer satisfaction—all without picking up a phone.
Key Responsibilities
- Customer Interaction
- Handle a high volume of inbound customer queries through live chat and email platforms.
- Problem Solving
- Identify customer needs, troubleshoot issues, and provide accurate solutions using our internal database.
- Data Accuracy
- Document all interactions clearly in the CRM system to ensure seamless follow-up.
- Multitasking
- Manage 2–3 simultaneous chat windows while maintaining a fast response time (TAT).
- Quality Compliance
- Follow standard operating procedures (SOPs) to ensure every response meets company quality and "Tone of Voice" standards.
Age criteria 18 to 29 years
- Pay
- ₹16,090.79 - ₹32,474.48 per month
- Work Location
- In person
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