General Manager ( Retail Textile)

JOB DESCRIPTION

General Manager – Textile Retail Showroom

Industry

Textile Retail

Position

General Manager – Retail

Experience

8–15 Years

Salary

Up to ₹60,000 per month

Location

Chengalpattu.

Employment Type

Full-Time

About the Role

We are looking for an experienced and result-oriented General Manager – Retail to manage the overall operations of a large-format textile retail showroom.

The ideal candidate should have strong experience in textile retail showroom management, with the ability to handle a large team, drive sales, improve customer experience, manage inventory and ensure smooth day-to-day showroom operations.

Key Responsibilities

Manage the overall operations of the textile retail showroom.

Lead and manage a large team of sales staff, supervisors and support employees.

Drive showroom sales and achieve monthly, quarterly and annual sales targets.

Monitor individual and team-wise sales performance.

Develop strategies to improve sales, customer conversion and average billing value.

Ensure excellent customer service and customer satisfaction.

Manage staff allocation, duty schedules, attendance and daily productivity.

Conduct regular team meetings and performance reviews.

Monitor showroom stock, inventory movement, replenishment and stock availability.

Coordinate with purchase, merchandising, accounts and other internal teams.

Ensure proper display, visual merchandising and presentation of textile products.

Monitor fast-moving and slow-moving products and take appropriate action.

Handle customer complaints and resolve escalated issues professionally.

Ensure discipline, grooming and professional standards across the showroom.

Monitor daily sales reports, expenses and operational performance.

Identify opportunities to improve showroom profitability and operational efficiency.

Ensure compliance with company policies, processes and retail standards.

Take responsibility for the overall sales, people and operational performance of the showroom.

Key Performance Areas (KPAs)

Sales Target Achievement

Team Productivity & Performance

Customer Satisfaction

Staff Retention & Discipline

Inventory & Stock Management

Conversion & Average Bill Value

Operational Efficiency

Showroom Profitability

Customer Complaint Resolution

Candidate Profile

8–15 years of relevant experience in retail.

Must have strong experience in Textile Retail / Textile Showroom operations.

Experience managing a large retail team is mandatory.

Should have handled overall showroom operations rather than only individual sales functions.

Strong knowledge of retail sales, customer management, inventory and team management.

Excellent leadership and communication skills.

Strong target orientation and ability to achieve sales objectives.

Good decision-making and problem-solving abilities.

Candidates from textile retail chains, large textile showrooms or similar retail formats are preferred.

Important Requirement

Candidates with only textile manufacturing, production, factory, garment production or plant-management experience will not be considered.

Salary

Up to ₹60,000 per month, depending on relevant experience and suitability.

Pay

₹45,000.00 - ₹65,000.00 per month

Work Location

In person