Territory Manager- Operations

Territory Manager- Operations

Location

As assigned | Experience: 4–7 Years | Qualification: Graduate (Commerce/Business/HR preferred)

Reports to

RM – Operations / RM – BD&SD

Job Purpose

Manage territory operations covering HR coordination, MIS, documentation, assets, compliance and operational support, ensuring timely and accurate execution.

Key Responsibilities

• Manage appraiser onboarding, HR documentation, attendance, leave and exits.
• Track and close HR/branch queries and operational requests.
• Maintain accurate MIS, dashboards, CRM/HRMS and operational trackers.
• Coordinate skill-test scheduling, camps and logistics.
• Manage laptop/STK issuance, returns, repairs and inventory.
• Maintain audit-ready KYC, certifications and branch documentation.
• Support audits, compliance, billing/invoice documentation and observations.
• Coordinate with RM/ZM, TM-BDSD, HR, IT/Admin, Finance and field teams.
• Drive CRM/HRMS adoption and process implementation.

Requirements

Experience in Banking/NBFC Operations, MIS, HR Operations, Back Office or Branch Administration; gold loan/secured lending exposure preferred. Strong Excel/MIS, documentation, coordination, follow-up and analytical skills with attention to detail.

Key Focus

HR & Workforce | MIS & Data Accuracy | Coordination | Asset Management | Compliance & Audit.

Pay

₹360,000.00 - ₹420,000.00 per year

Benefits

Flexible schedule

Food provided

Provident Fund

Work Location

Hybrid remote in Chennai, Tamil Nadu