Human Resources Manager

HR Manager – Retail \& Wholesale Operations

Company

VVS Fresh N Fine

Department

Human Resources

Job Type

Full-time

Experience

3–7 years

Industry

Retail / FMCG / Supermarket / Wholesale

Location

Kerala

About VVS Fresh N Fine

VVS Fresh N Fine is a growing supermarket and wholesale business with multi-location operations across Kerala. Our business includes supermarkets, wholesale operations, central godown, inventory, purchase, finance and other centralized functions.

We are looking for an experienced and business-oriented HR Manager who can build strong HR systems, ensure manpower availability and develop a high-performance workforce across our retail and wholesale operations.

Job Summary

The HR Manager will be responsible for managing end-to-end HR Operations, Recruitment, Talent Acquisition, Manpower Planning, Employee Relations, Attendance, Payroll Coordination, Performance Management, Training \& Development, Employee Engagement and HR Compliance.

This is a hands-on role suited for an HR professional who enjoys working closely with store managers, department heads, frontline employees and management in a fast-paced, multi-location retail and wholesale environment.

Key Responsibilities1. HR Operations \& Manpower Planning

• Plan manpower requirements across supermarkets, wholesale, godown and support functions.
• Monitor daily manpower availability and deployment.
• Maintain organizational structure and employee database.
• Identify manpower shortages and coordinate replacements.
• Ensure optimum employee deployment based on business requirements.

Recruitment \& Talent Acquisition

• Manage end-to-end recruitment for retail, wholesale and support positions.
• Source candidates through job portals, employee referrals, institutes and local recruitment channels.
• Screen candidates and conduct HR interviews.
• Coordinate interviews with department heads and management.
• Ensure vacancies are filled within defined timelines.

Employee Onboarding

• Manage joining formalities and employee documentation.
• Conduct employee induction and orientation.
• Explain company policies, job responsibilities, KRAs and KPIs.
• Coordinate department-level onboarding.
• Track employee performance during probation.

Attendance, Leave \& Shift Management

• Monitor attendance across all locations.
• Track absenteeism, late coming and employee availability.
• Coordinate leave and shift management with store and department managers.
• Maintain accurate attendance records.
• Identify recurring attendance and discipline issues.

Payroll Coordination

• Coordinate monthly payroll inputs with Finance.
• Verify attendance, overtime, incentives, deductions and other payroll inputs.
• Ensure payroll data accuracy.
• Resolve employee salary-related queries.
• Maintain confidential employee compensation records.

Performance Management

• Develop and implement KRA and KPI systems for different positions.
• Coordinate monthly/quarterly performance reviews.
• Track employee productivity and performance.
• Manage probation evaluations.
• Identify low-performing employees and implement performance improvement plans.
• Support management in promotions, incentives and career progression.

Training \& Development

• Identify training needs across retail and wholesale operations.
• Prepare training calendars.
• Conduct induction and employee development programs.
• Coordinate training on customer service, sales, SOPs, discipline and workplace standards.
• Develop supervisors, team leaders and managers.

Employee Relations \& Grievance Management

• Act as a communication bridge between employees and management.
• Handle employee grievances professionally.
• Investigate workplace issues and conflicts.
• Maintain employee discipline according to company policies.
• Conduct exit interviews and identify reasons for employee turnover.

Employee Engagement \& Retention

• Develop employee engagement initiatives.
• Implement employee recognition programs.
• Monitor employee satisfaction and retention.
• Analyze attrition trends and recommend corrective actions.
• Build a positive and performance-oriented workplace culture.

HR Policies, Compliance \& HR Systems

• Develop and implement HR policies and SOPs.
• Maintain employee records and personnel files.
• Ensure required labour and statutory compliance processes are followed.
• Conduct periodic HR audits across branches.
• Standardize HR processes across all locations.
• Maintain accurate HR reports and dashboards.

Key Performance Indicators (KPIs)

The selected candidate will be measured on

• Manpower Availability: ≥ 98%
• Vacancy Closure: Within defined recruitment timelines
• Employee Attrition: ≤ 3% monthly target
• Attendance Compliance: ≥ 98%
• Payroll Input Accuracy: ≥ 99%
• Employee Documentation: 100%
• Probation Review Completion: 100%
• Training Completion: ≥ 95%
• Grievance Resolution: Within defined timelines
• HR Reports: 100% submitted on time

Candidate Profile

We are looking for someone who is

• Strong in HR Operations and People Management
• Experienced in Recruitment and Talent Acquisition
• Comfortable managing a large frontline workforce
• Strong in employee relations and conflict resolution
• Data-oriented and comfortable with HR MIS and Excel
• Capable of developing and implementing HR policies and SOPs
• Strong in communication and negotiation
• Proactive, disciplined and accountable
• Comfortable working across multiple locations
• Business-minded and focused on employee productivity

Education \& Experience

Required

• Bachelor's degree in Human Resources, Business Administration or related field.
• 3–7 years of relevant HR experience.

Preferred

• MBA / PGDM in Human Resources.
• Experience in retail, supermarket, FMCG, wholesale, logistics or multi-location operations.
• Experience mana