AU
Customer Relationship Manager
Autobahn Mobility Pvt Ltd (Mahindra) · Kochi
PayPay not listed
WhereKochi
TypeFulltime
Posted26 Sep15 days ago, via Indeed
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
About this job
Key Responsibilities
- Manage the daily operations.
- Drive customer satisfaction, CSAT, and NPS.
- Monitor customer follow-ups and feedback.
- Ensure timely resolution of customer complaints.
- Coordinate with Sales, Service, Parts, and Finance teams.
- Monitor CRM/DMS data and process compliance.
- Drive customer retention and repeat business.
- Plan customer engagement and loyalty activities.
- Review CRM performance and prepare MIS reports.
- Identify CX gaps and implement corrective actions.
- Train and guide the CRM team.
- Ensure compliance with Mahindra CRM and CX standards.
- Pay
- Up to ₹31,711.96 per month
- Work Location
- In person
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