Front Office Associate - Star Hotel experience is mandatory

• Guest Check-in and Check-out: Greeting guests, verifying reservations, issuing room keys, settling bills, and processing payments efficiently.
• Reservation Management: Handling bookings, modifications, and cancellations in the hotel's property management system (PMS).
• Guest Communication: Answering incoming phone calls, responding to emails, and directing inquiries to appropriate departments.
• Guest Relations: Addressing complaints, resolving issues promptly, and providing information about hotel amenities and local attractions.
• Operational Coordination: Collaborating with housekeeping to update room status (e.g., vacant/ready) and notifying maintenance of repairs.
• Administrative Duties: Maintaining accurate front desk records, updating guest information, and assisting with reports.
• Security \& Safety: Monitoring the front desk area, managing room keys securely, and adhering to privacy policies regarding guest information. National Skill Development Corporation (NSDC) +7

Required Skills and Qualifications

• Customer Service: Strong interpersonal skills to provide a welcoming atmosphere.
• Communication: Excellent verbal and written skills.
• Technical Skills: Proficiency in Hotel Property Management Systems (e.g., Opera), Microsoft Office, and telephone systems.
• Multitasking: Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Grooming: Maintaining a professional appearance at all times. National Skill Development Corporation (NSDC) +6

Typical Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.

Pay

From ₹17,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person