Manager housekeeping and facilities

Role \& responsibilities . Operations \& Facility ManagementThe candidate is essentially the "Guardian" of the physical assets. Their goal is zero downtime and high safety standards.

• Preventive Maintenance: Scheduling regular checks for ACs, plumbing, geysers, and electrical systems across all properties.
• Vendor Management: Coordinating with electricians, plumbers, and internet service providers to ensure quick fixes.
• Inventory Control: Managing stocks for toiletries, linens, cleaning supplies, and pantry items to avoid last-minute shortages.
• Safety Compliance: Ensuring fire extinguishers are serviced, CCTV is functional, and PG-specific security protocols are followed.

• Housekeeping \& Staff Leadership will be managing the team that does.
• Rostering: Creating shift schedules for cleaners and security guards to ensure 24/7 coverage (especially for the PG).
• Quality Control: Conducting "white-glove" inspections of Airbnb units before guest check-ins to ensure 5-star cleanliness.
• Training: Training staff on hospitality etiquette, hygiene standards, and the efficient use of cleaning chemicals.

• Customer Service \& Guest RelationsThis is the "Face of the Brand" role. The tone changes between the short-term Airbnb guest and the long-term PG resident.
• Airbnb Experience: Managing check-ins/check-outs, providing local recommendations, and responding to platform messages within minutes to maintain "Superhost" status.
• PG Resident Management: Handling monthly rent collections, documenting resident onboarding (KYC), and resolving roommate conflicts or grievances.
• Issue Resolution: Acting as the first point of contact for complaints (e.g., "The Wi-Fi is down" or "The neighbor is noisy") and resolving them with empathy and speed.

Administrative \& Financial Oversight

• Billing: Tracking electricity bills for the PG and utility costs for the Airbnbs.
• Reporting: Providing weekly updates to you regarding occupancy rates, major repair expenses, and guest feedback trends.
• Compliance: Maintaining guest registers (Form C for foreigners if applicable) and ensuring PG regulations are met.

Preferred candidate profile . Core Qualifications

• Education: Minimum of a Bachelors Degree. A degree in Hotel Management, Hospitality, or Business Administration is highly preferred.
• Experience: 5-10 years of professional experience.
• Ideal backgrounds: Assistant Front Office Manager, Facility Manager, Senior Operations Executive in Co-living spaces, or Property Manager for premium serviced apartments.
• Language Proficiency: Must be fluent in Malayalam (to manage local staff and vendors) and English (for Airbnb guest communication and reporting). Proficiency in Hindi or Tamil is a significant plus.

Technical \& Professional Skills

• Multi-Property Management: Proven ability to oversee logistics across different geographic locations simultaneously.
• Tech Savviness: Comfortable using Airbnb/Booking.com dashboards, property management software (PMS), and digital payment tools (UPI, banking apps).
• Vendor Network: A pre-existing understanding of how to source and negotiate with local maintenance contractors (plumbers, electricians, painters).
• Conflict Resolution: Experience in de-escalating "high-stress" situations, such as difficult guest check-ins or disputes between PG residents.

Soft Skills \& Behavioral Traits

• The "Owner" Mindset: We are looking for someone who treats the property as their ownnoticing a fused bulb or a dusty corner before a guest does.
• Adaptability: The ability to switch tones from a formal, professional Airbnb host to a firm, rule-enforcing PG warden.
• High Integrity: Since they will handle cash/rent collections and high-value assets, a clean professional track record is non-negotiable.
• Crisis Management: Calm under pressure—especially when dealing with midnight emergencies like power failures or water shortages.

Physical \& Logistical Requirements

• Mobility: Must possess a valid driver’s license willing travel between the various Airbnb properties and the PG unit.
• Availability: Willingness to be "on-call" for emergencies, as hospitality is a 24/7 industry.

Pay

₹300,000.00 - ₹380,000.00 per year

Benefits

• Cell phone reimbursement
• Food provided
• Internet reimbursement

Work Location

In person