System Engineer-L2

Work Experience

2-5years

Work Location

Infopark, Kochi

Mode of Work

Remote (Temporary)

Job Responsibilities

• Manage and maintain various Windows Server operating systems
• Administer Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP
• Manage and support Microsoft Exchange Server (on-prem and/or hybrid)
• Administer Microsoft 365 (Office 365\) services including user account, license, and mailbox management
• Administer and monitor Hyper-V and VMware virtualization environments
• Maintain computer networks and related computing environments, including system software and

application configurations

• Perform backup operations and develop/execute disaster recovery procedures
• Troubleshoot and resolve hardware, software, and networking issues
• Ensure adherence to Service Level Agreements (SLAs)
• Execute and support Level 1 network-related tasks, escalating where appropriate
• Manage and maintain various applications/tools like RMM, Ticketing, IT Documentation, EDR etc.

Skills Required

• Hands-on experience with Windows Server, Active Directory, Exchange, and Office 365
• Strong understanding of DNS, DHCP, GPO, and network fundamentals
• Knowledge of Hyper-V and/or VMware platforms
• Backup and disaster recovery experience
• Excellent troubleshooting and analytical skills
• Proficiency in Tools (RMM/Ticketing/Documentation/Backup)

Professional Skills

• Three-year Diploma or Graduate or Postgraduate
• Relevant certification would be a plus

Essential requirement

• Willing to work in dedicated night shift
• Excellent communication skills

Benefits

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location

In person