Telecaller Customer Support

Telecaller – Immediate Joiners Preferred

Company

Dr. Aravind’s IVF Fertility \& Pregnancy Centre

Job Type

Full-time

Joining

Immediate Joiners Preferred

Job Overview

We are looking for a Telecaller to handle telephone communication and assist with routine enquiry and appointment coordination. The position requires clear communication, accurate information sharing, timely follow-ups, and professional interaction with callers.

Key Responsibilities

• Handle incoming and outgoing calls in a professional manner.
• Respond to general enquiries and provide information based on approved guidelines.
• Record caller details and enquiry information accurately.
• Coordinate appointments with the concerned team.
• Follow up on pending enquiries and scheduled appointments.
• Maintain call and follow-up records.
• Forward clinical or technical questions to the appropriate team member.
• Communicate appointment details and updates clearly.
• Coordinate with the front-office and clinical teams when required.
• Maintain confidentiality of information shared during calls.
• Follow the organization’s communication procedures.
• Complete routine reporting and documentation related to calls.

Requirements

• Any graduate or equivalent qualification.
• Previous experience in telecalling, customer support, appointment coordination, or a similar role is an advantage.
• Freshers with good communication skills may also apply.
• Good verbal communication and listening skills.
• Basic computer knowledge.
• Ability to maintain accurate records.
• Professional and polite telephone manner.
• Good follow-up and coordination skills.
• Immediate joiners are preferred.

Skills

• Telephone communication
• Customer interaction
• Appointment coordination
• Follow-up
• Basic computer skills
• Record keeping
• Active listening
• Team coordination
• Time management

How to Apply

Interested candidates can share their updated resume

Phone

9025375344

Email

subashrecruiter@draravindsivf.in

Pay

₹10,000.00 - ₹18,000.00 per month

Work Location

In person