Logistics Executive (Customer Champion / Support)

Organization

Wheelson Logistics (https://wheelson.in/)

Role: Customer Support / Customer Champion

Experience: 0 - 3 yrs

Work Location

Coimbatore (63 Duraisamy Nagar, Civil Aero, Coimbatore 641014\) - (Thottipalayam Pirivu)

Key Responsibilities

• Own customer requirements from initial requirement collection through trip closure.
• Communicate regularly with assigned customers to understand their transportation requirements, priorities, and service expectations.
• Record all customer requirements accurately and promptly in the TMS for tracking and operational visibility.
• Participate in daily stand-up calls with the Team Lead to review new requirements, pending activities, and operational challenges.
• Source suitable vehicles from transporters based on customer requirements.
• Obtain and compare transporter rates and negotiate competitive freight rates.
• Share quotations with customers and obtain confirmation/approval for freight and applicable additional charges.
• Coordinate timely truck placement after customer confirmation.
• Work closely with transporters and internal operations teams to ensure smooth trip execution.
• Track trips and proactively coordinate to address operational delays or issues.
• Ensure all required trip documentation, including LR, POD, E-way Bill, and customer confirmations, is collected and maintained.
• Coordinate with the billing team to ensure invoices are generated accurately and within the agreed timeline.
• Support the Collections team with customer follow-ups whenever required for outstanding payments.
• Ensure completed trips are properly updated and closed in the TMS.
• Escalate operational challenges, service risks, pricing issues, or customer concerns to the Team Lead promptly.
• Maintain strong customer relationships and contribute to a positive customer experience.

Required Skills \& Competencies

• Good communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Basic understanding of logistics and transportation operations.
• Ability to negotiate with transporters and manage freight rates.
• Good problem-solving and escalation-handling skills.
• Strong attention to detail and documentation.
• Ability to work in a fast-paced, target-driven environment.
• Comfortable working with TMS, portals, and basic computer applications.
• Ability to build and maintain strong relationships with customers and transporters.

Preferred Experience

• Experience in logistics, transportation, freight operations, customer service, or fleet coordination will be preferred.
• Freshers with strong communication, coordination, and customer-handling skills may also be considered.

Pay

₹10,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location

In person