Program Manager - Data Ops

Everseen

A leader in vision AI solutions for the world’s leading retailers.

The Role

As a Program Manager - Data Ops within the India Operations Team, you will be responsible for managing technical customer projects and ensuring those projects are delivered in a timely manner and to a high standard. You will bridge project delivery with core technical execution, working closely with Systems Engineers, Computer Vision/AI specialists, Product, and Data & Operations teams. A critical focus of this role is leading technical performance initiatives—such as projects to optimize client Transaction Loss Prevention—and driving specialized internal and customer-facing delivery tracks projects, and Pre-annotation workflows. You should be a self-starter with strong technical aptitude who is proud to strive for excellence.

Job Responsibilities

Project Execution & Governance: Accountable for the successful execution, management, and delivery of customer and internal technical projects, ensuring strict adherence to scope, budget, and schedule.

Planning & Milestone Tracking: Create, maintain, and update detailed project plans, tracking all milestones, technical dependencies, risks, and issues throughout the end-to-end delivery lifecycle.

Client Performance & Management: Drive and manage Post-deployment Performance & System Tuning initiatives specifically aimed at continuously improving customer TLP metrics and loss prevention outcomes.

Specialized Technical Track Delivery: Take project ownership of key technical systems and delivery streams, including agentic performance improvement, and Pre-annotations data pipelines, ensuring smooth coordination between engineering, data, and delivery teams.

Stakeholder & Customer Communication: Lead customer communications, serving as the primary delivery and technical coordination point of contact to build strong working relationships and set clear expectations.

Cross-Functional Collaboration: Partner closely with Global operations, Customer Success, Product Development, Systems Engineering, and Data/QC teams to maintain seamless alignment on technical requirements and project commitments.

Deployment & Lifecycle Management: Assist with managing ongoing deployments, model rollouts, and software upgrades, ensuring seamless integration into existing customer retail environments without service disruption.

Reporting & Operational Insights: Coordinate reporting with Global operations, Customer Success, and Data/Reporting teams, accessing historical project metrics to facilitate data-driven decision-making and forecasting.

Issue Resolution & Jira Workflow: Provide proactive problem-solving for technical roadblocks, managing issue resolution, and coordinating Jira sprint boards across delivery and cross-functional engineering teams.

Feature Validation & Feedback Loops: Collaborate with clients to validate new features, gather operational feedback, and funnel insights back to the Product and Engineering teams for continuous platform enhancement.

Collaborating with

Everseen’s Global Operations, Systems Engineering, Computer Vision/AI, Product, and Data & Analytics teams, Post-deployment Performance & System Tuning

Global retail enterprise customers and implementation partners

Operational teams handling annotations, QC, and edge deployments

Skills Required

Experience: Overall 10+ years of experience with 3+ years of program/project management experience managing technical or customer-facing projects in a global, fast-paced, matrixed technology organization.

Education & Certifications: A relevant bachelor’s degree (Computer Science, Engineering, Business Information Systems, or equivalent); PMP, Prince2, or Agile/Scrum certification is an advantage.

Technical Aptitude: Demonstrated familiarity with retail tech, computer vision/AI workflows, data annotation/pre-annotation pipelines, or edge software solutions, automation opportunities.

Domain Track Record

Experience managing performance-tuning initiatives and platform-specific deployments

Agile & Delivery Tools: Proficient with Jira, Confluence, Salesforce, and modern project management tooling to manage backlogs, sprints, and status reporting.

Analytical Problem Solver: Strong analytical mindset capable of interpreting system performance data, identifying bottlenecks, and driving corrective actions.

Communication & Stakeholder Management: Excellent verbal and written communication skills with the ability to bridge technical and business discussions with external clients and internal leadership.

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose,