Call Center Executive

Job Responsibilities

Handle incoming and outgoing patient calls professionally and courteously.

Provide accurate information about appointments, doctors, departments, services, and hospital facilities.

Schedule, confirm, cancel, and reschedule appointments based on doctors’ daily schedules.

Respond to patient queries, requests, and complaints over the phone and coordinate with the concerned departments.

Maintain accurate records of calls, patient enquiries, appointments, and follow-ups.

Maintain patient confidentiality and ensure data privacy at all times.

Provide appropriate information during emergencies as per hospital protocols and escalate calls to the concerned department when required.

Coordinate with Front Office, OPD, Emergency, Billing, and other relevant departments.

Collect patient feedback over the phone and escalate unresolved issues to the concerned team.

Follow NABH standards, hospital SOPs, communication protocols, and patient-safety requirements.

Perform any other duties or assignments as directed by Management based on operational requirements.

Key Skills

Good communication and interpersonal skills.

Polite, patient, and professional approach.

Basic computer knowledge and good typing skills.

Ability to handle patient queries and complaints calmly.

Good coordination and follow-up skills.

Ability to work effectively as part of a team.

Knowledge of hospital processes and appointment handling is an advantage.

Benefits

Provident Fund

Work Location

In person