Centre Manager(Bangalore)

Timing - 2 PM to 10 PM

Work Week

Tuesday to Sunday (6 days a week) - Monday holiday

Location

Bangalore

Reports To

Cluster Head

Employment Type

Full-time

Job Overview

As a Centre Manager at Scooled, you will be responsible for the smooth day-to-day operations of the facility, driving business development, ensuring excellent customer service, maintaining facility standards & KPI’s, and leading the on-ground team. You will be accountable for everything that happens during your shift.

Key Responsibilities

Operations & People Management

Oversee daily functioning of all sports areas (Pickleball, Swimming, Turf).

Implement and monitor SOPs, checklists, and safety standards.

Create staff rosters, manage attendance, and ensure shift discipline.

Lead, train, and review staff performance; conduct huddles and reviews.

Customer Experience & Community Engagement

Act as the face of the centre — greet, resolve issues, and gather feedback.

Monitor and improve member satisfaction and retention.

Build relationships with parents, members, and local associations.

Promote Scooled events, tournaments, and programs in the community.

Facility & Compliance

Inspect facilities and coordinate with vendors for maintenance/cleanliness.

Ensure compliance with safety, first-aid, hygiene, and statutory regulations.

Oversee CCTV, fire safety, and emergency readiness.

Finance & Business Development

Manage daily cash/digital collections, invoicing, and reconciliation.

Prevent revenue leakage; ensure bookings and memberships are tracked.

Drive revenue by promoting memberships, rentals, events, and partnerships.

Assist in local marketing initiatives and corporate tie-ups.

Reporting & Systems

Maintain dashboards/MIS on revenue, staff, and enrolments.

Train staff on CRM/ERP tools for bookings and payments.

Present weekly updates with data-driven recommendations.

Key Skills & Attributes

Strong leadership and accountability mindset.

Excellent communication and customer service skills.

Business acumen with an entrepreneurial approach.

Tech-savvy, adaptable, and thrives in a startup culture.

Growth path

eligible for Cluster/City Manager roles based on performance.

Job Types

Full-time, Permanent

Pay

₹25,000.00 - ₹35,000.00 per month

Benefits

Paid sick time

Provident Fund

Ability to commute/relocate

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language

Kannada (Required)

English (Required)

Location

Bengaluru, Karnataka (Preferred)

Work Location

In person