Care Manager

Care Manager

About Hoola Health

Parenting comes with questions, chaos, joy, and more than a few sleepless nights — and through it all, what every parent needs is a support system that just gets it.

Hoola health (formerly babymd) was created to be exactly that.

Our founder, Deeksha Senguttuvan, spent years working in healthcare and technology, but it was her close interactions with parents that revealed the real gap in paediatric care. Families were either navigating large hospitals with long waits and little personal connection, or relying on scattered, inconsistent care. There had to be a better way.

so in 2024, we began with one clinic and a simple mission: to make paediatric care feel closer, calmer, and kinder.

Today, hoola health is a growing network of neighbourhood clinics offering everything from consultations and vaccinations to developmental assessments and therapy services — all under one roof. We're proud to be open 7 days a week, backed by a team that listens first, treats with heart, and partners with parents every step of the way.

The role

As a Care Manager, you are each family's trusted guide and main point of contact. You make sure parents feel heard, supported and never alone, and you connect them with the right expert at the right time. With training from our experts, you'll calmly handle the common worries of the early months yourself, and know exactly when to bring in a specialist. You don't diagnose or prescribe; you listen, reassure, guide and make every interaction feel personal and premium.

Key responsibilities

Onboard new families

call every parent on the day they join, walk them through the program and set clear expectations

Be their go-to support

answer questions over WhatsApp and calls with warmth, accuracy and quick turnaround

Handle panic moments calmly: respond to basic, common worries in the early months (feeding, crying, sleep, minor health concerns) using Hoola's training and guidelines, reassure parents, and escalate anything beyond that right away

Connect parents with experts: book and coordinate sessions with nutritionists, lactation and sleep consultants, paediatricians and development experts, and follow up afterwards

Personalise the program

gather parent needs and work with experts to customise diet and activity plans

Weekly check-ins

reach out to every family each week, encourage use of sessions and resources, and spot anyone who needs extra care

Monthly development reviews

collect milestone and diet data, review each report, and walk parents through it

Escalate with judgement

recognise signs that need an expert's attention and escalate promptly

Keep records accurate

update family details, notes and plan changes in our systems

Improve the experience

share parent feedback and ideas to make the program better

Who we're looking for, Must have

A degree in nursing, pharmacy, medicine, psychology, or a similar field such as nutrition or child development

Excellent spoken and written communication in English

Genuine empathy and patience with new and expecting parents

Calm under pressure

you can steady an anxious parent and think clearly in the moment

Strong organisation

you can manage many families without anything slipping

Comfort with WhatsApp, Google Sheets and simple online tools

. 2–3 years in patient care, counselling, or a customer-facing healthcare role

Location

Bangalore

Learn More

Pay

₹550,000.00 - ₹700,000.00 per year

Benefits

Paid sick time

Provident Fund

Work Location

In person