Treatment and Patient Coordinator

Rasa Derm – Skin, Hair and Aesthetics is hiring Treatment and Patient Coordinators for its clinic in Ashok Vihar, North Delhi.

This is primarily a patient-care coordination role. The coordinator will support patients throughout their journey—from their initial enquiry and consultation through treatment scheduling, follow-ups and aftercare—while ensuring a smooth, professional and reassuring clinic experience.

Key Responsibilities

Coordinate patient consultations, appointments and treatment schedules

Welcome patients and guide them through the clinic and treatment process

Explain doctor-recommended treatment plans, pricing, packages and aftercare clearly

Follow up with new enquiries and existing patients by telephone, messaging and other approved channels

Support the conversion of consultations into treatment bookings through ethical and patient-focused counselling

Coordinate between patients, doctors, therapists and the front-desk team

Maintain accurate patient records, follow-up notes and CRM updates

Coordinate payments, invoices and billing-related queries

Support front-desk activities and smooth day-to-day clinic operations

Track patient satisfaction and resolve service-related concerns professionally

Ensure patients receive timely reminders, follow-ups and post-treatment support

Maintain confidentiality and high standards of patient service

Requirements

Prior work experience in a skin, dermatology or aesthetic clinic is required

Strong patient-coordination and customer-service skills

Good communication and counselling abilities

Fluency in English and Hindi

Comfortable using CRM, appointment or patient-record systems

Organised, empathetic and attentive to detail

Professional and patient-focused approach

Job Details

Location

Ashok Vihar, North Delhi

Job type

Full-time

Schedule

Six days per week

Pay

₹30,000–₹45,000 per month

Additional compensation

Performance-based incentives

Joining

Immediate

Openings

2

Pay

₹30,000.00 - ₹45,000.00 per month

Application Question(s)

Do you have prior work experience in a skin, dermatology or aesthetic clinic? Please state the clinic, your role and the duration.

Briefly describe your experience coordinating consultations, treatments, patient follow-ups and aftercare.

Which CRM, appointment or patient-record systems have you used?

Can you communicate confidently with patients in both English and Hindi?

Can you work full-time, six days per week at our Ashok Vihar clinic?

Are you available to join immediately? If not, please state your earliest joining date.

Work Location

In person