Manager - VI Store Operations

Job Req ID

50461

Location

New Delhi, Delhi, IN

Function

Retail

About

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager

Function / Department

Retail

Location

Delhi

Job Purpose

Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)

Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities

Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store

Ensure and monitor quality of acquisition through the store

Deliver revenue targets for the store

Increase revenue per footfall by aiding customers’ purchase decisions

Achieve profitability (Return on investment) targets for the store

Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Manage churn and achieve customer satisfaction for walk-in customers

Ensure adherence to store processes in terms of documentation and systems

Ensure infrastructure / store upkeep

Maintain availability of stock at the store while adhering to norms

Ensure appropriate placement of pop-ups and product displays at store

Execute marketing, branding and promotion activities

Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines

Resolve store-specific issues within specific timelines

Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

Critical Success Factors

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Threshold Functional Competencies

Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

Sales Planning and Forecasting

Solving Problems

Experience

1 – 5 years

Experience of retail store and customer relationship management

Revenue Target achievement and cost management

Must have technical / professional qualifications

Essential

Graduation

Desired

full – time post - graduation in business management/MBA

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership