Opening for Duty Manager in Hotel Industry

A duty manager's responsibilities generally include overseeing daily operations, managing staff, ensuring customer satisfaction, handling emergencies, and maintaining a safe and efficient environment. They act as a point of contact for both staff and customers, addressing issues and ensuring smooth operations during their shift. Specific responsibilities can include

Supervising staff

Assigning tasks, monitoring performance, providing feedback, and addressing any issues or conflicts.

Ensuring customer satisfaction: Addressing customer inquiries, complaints, and feedback, and taking action to resolve any issues.

Managing daily operations

Overseeing facilities, security, and overall operational efficiency.

Handling emergencies

Responding to incidents and emergencies, and ensuring the safety and well-being of staff and customers.

Maintaining a positive work environment: Promoting teamwork, communication, and a positive atmosphere among staff.

Enforcing company policies and procedures: Ensuring that all staff members adhere to the established rules and regulations.

Monitoring budgets and revenue: Tracking expenses, managing resources, and ensuring that the department or business operates within budget.

Meeting with management

Providing updates on operational performance, addressing any issues, and collaborating on improvements.

Scheduling shifts and managing staffing levels: Ensuring adequate staffing to cover all operational needs.

Training and development

Providing training to new and existing staff members and helping them develop their skills.

Reporting on operations

Providing regular reports to senior management on performance, issues, and other relevant information.

Essentially, a duty manager is responsible for the smooth and efficient functioning of a business or department during their shift, ensuring that both staff and customers have a positive experience.

Job Type

Full-time

Pay

₹15,953.85 - ₹39,353.12 per month

Benefits

Food provided

Paid sick time

Work Location

In person