manager - home visits diagnostic center

Key Responsibilities1. Team Supervision & Management

Recruitment & Training: Recruit, on-board, and provide continuous training to phlebotomists and home technicians regarding sample collection techniques, patient handling, safety protocols, and company SOPs.

Roster & Allocation: Manage daily staff rosters, assign home visit duties, and allocate phlebotomists to specific zones based on demand and expertise.

Performance Monitoring: Conduct regular performance appraisals, monitor Key Performance Indicators (KPIs) such as turn-around time (TAT), successful collection rates, and customer feedback. Provide coaching and disciplinary action as needed.

Operational Logistics & Scheduling

Dispatch Management: Oversee the dispatching system, ensuring that home visit bookings (online, phone, app) are processed and phlebotomists are dispatched promptly.

Route Optimization: Utilize technology and logistics software to optimize routes for phlebotomists to minimize travel time, save costs, and ensure punctual arrivals at patient homes.

Inventory & Kit Management: Ensure all home collection phlebotomy kits are stocked, sterile, and maintained according to medical standards. Manage inventory of consumables (vaccutainers, needles, syringes, transport boxes, etc.).

Quality Assurance & Clinical Compliance

SOP Adherence: Strictly enforce Standard Operating Procedures (SOPs) for sample collection, labeling, pre-analytical handling, temperature-controlled transport, and disposal of biomedical waste.

Safety Protocols: Maintain high standards of infection control and safety for both the patient and the phlebotomist within the home setting.

Transport Monitoring: Monitor the integrity of samples during transit from the patient's home to the central laboratory, ensuring they arrive within specified timeframes and temperature ranges.

Customer Experience & Patient Coordination

Pre-visit Coordination: Ensure patients are contacted beforehand to confirm appointments, provide pre-test instructions (e.g., fasting requirements), and verify addresses.

Grievance Redressal: act as the primary point of contact for resolving customer complaints, delays, or issues related to home visits with empathy and professionalism.

Feedback Collection

Implement and analyze patient feedback mechanisms to continuously improve the quality of the home service experience.

Reporting & Growth

Performance Reporting: Prepare daily, weekly, and monthly reports on home collection volume, TAT, cancellations, revenue, and customer satisfaction scores.

Strategic Growth: Collaborate with marketing and management to identify opportunities to expand the home service network into new zones within Mumbai or introduce new home-based diagnostic services.

Pay

₹50,000.00 - ₹65,000.00 per month

Work Location

In person