Call Center Executive

Job description

Customer Service Representative – Cookie Cartel (Mumbai)

Cookie Cartel is one of India’s fastest-growing premium cookie brands, known for indulgent, high-quality products and a strong online presence. We are looking for a full-time Customer Service Representative to manage customer interactions across calls, WhatsApp, email, and social media platforms.

In this role, you will be the first point of contact for our customers, handling inquiries related to orders, deliveries, products, and general brand engagement. You will be responsible for responding to messages and DMs on platforms like Instagram, ensuring timely and professional communication while maintaining the brand’s tone and personality.

The ideal candidate is customer-focused, well-spoken & Fluent in english, and comfortable managing multiple conversations simultaneously. You should be detail-oriented, organized, and able to resolve issues quickly while ensuring a positive customer experience.

Key Responsibilities

Handle incoming calls, messages, and customer queries

Respond to Instagram and WhatsApp DMs promptly

Manage order-related concerns and coordinate with operations

Maintain response logs and track customer feedback

Requirements

Strong communication skills & Fluent in english (written and verbal)

Experience in customer service or e-commerce preferred

Ability to work in a fast-paced environment

Interview Location

In-person interview at our Kandivali office.

Join us in delivering an exceptional Cookie Cartel experience to customers across India.

Work Location

In person

Pay

₹18,000.00 - ₹30,000.00 per month

Work Location

In person