Franchise Manager

Key Responsibilities

Manage day-to-day communication and coordination with assigned franchisees.

Ensure franchise outlets follow Donzel SOPs, brand standards, hygiene, food safety and operational guidelines.

Monitor outlet sales, profitability, inventory, wastage and overall performance.

Conduct regular outlet visits, audits and performance reviews.

Identify operational gaps and ensure corrective actions are implemented within defined timelines.

Monitor inventory, ERP entries, purchasing, stock variance and material consumption.

Ensure franchisees follow company policies relating to POs, payments, credit limits and procurement.

Support franchisees in improving sales, customer experience and outlet profitability.

Coordinate with Production, Dispatch, Accounts, Marketing and Management to resolve franchisee requirements.

Ensure new products, promotions, campaigns and company initiatives are implemented correctly at franchise outlets.

Monitor customer complaints and ensure timely resolution at the franchisee level.

Train and guide franchisees and their outlet teams on SOPs, products, systems and company processes.

Monitor outlet staffing, service standards, grooming, cleanliness and discipline.

Conduct mystery audits / company audits and document deviations.

Issue performance observations and follow up on corrective actions wherever required.

Identify franchisee concerns, risks and potential business opportunities and report them to management.

Maintain accurate records of franchisee performance, issues, visits, audits and action points.

Build strong professional relationships with franchisees while maintaining company policies and commercial discipline.

Key KPIs

Franchise outlet sales and growth

Franchisee profitability support

SOP and audit compliance

Inventory accuracy and wastage control

Customer complaint resolution

Timely implementation of company initiatives

Franchisee satisfaction and retention

Payment and commercial compliance

Outlet cleanliness and service standards

Frequency and quality of outlet visits

Timely closure of operational issues

Pay

₹30,000.00 - ₹42,000.00 per month

Work Location

In person