Customer Service Technical Advisor

Job title

Customer Service Technical Advisor – Blended Process

Job Type

Full-time

Process

Blended (Voice + Non-Voice)

Experience

Minimum 1 year

Education

Graduation is mandatory

Industry

Customer Service / Technical Support / Sales

Job Responsibilities

Handle customer queries through voice and non-voice channels.

Provide accurate and timely technical and product-related support.

Understand customer requirements and recommend appropriate solutions.

Resolve customer issues professionally while maintaining a high level of customer satisfaction.

Handle international customers with confidence and professionalism.

Follow defined processes, quality standards, and performance metrics.

Maintain accurate records of customer interactions and resolutions.

Coordinate with relevant internal teams when escalation is required.

Identify sales or upselling opportunities where appropriate.

Requirements

Minimum 1 year of experience in International Customer Service, Technical Support, or Sales.

Graduation is mandatory.

Excellent verbal and written communication skills in English.

Comfortable handling international customers.

Strong troubleshooting, problem-solving, and interpersonal skills.

Ability to work in a blended process (Voice + Non-Voice).

Willingness to work in rotational shifts, including night shifts, if required.

Candidates should be customer-focused, adaptable, and target-oriented.

What We Offer

Competitive salary package.

Professional growth and career development opportunities.

Training and support to enhance technical and customer service skills.

Positive and professional work environment.

How to Apply

Interested candidates who meet the above requirements can apply with their updated resume.

Note

Graduation and a minimum of 1 year of relevant experience are mandatory.

Pay

₹42,000.00 - ₹46,000.00 per month

Benefits

Work from home

Education

Bachelor's (Preferred)

Experience

Technical support

1 year (Required)

Work Location

In person