Crew Member

CREW MEMBER – Quick Service Restaurants / QSR OUTLET

Company

Keventers.

Location

All Over Kolkata, West Bengal

Job Type

Full-Time

Experience Required

Freshers and Expirenced both can apply.

Job Summary

Keventers Venture Ltd. is looking for a friendly, responsible, and hardworking Crew Member to join our Tollygunge outlet in Kolkata.

The selected candidate will be responsible for assisting with daily outlet operations, customer service, product handling, cleanliness, billing support, and maintaining company standards.

Key ResponsibilitiesCustomer Service

Greet customers and provide friendly and efficient service.

Take customer orders accurately and assist with basic queries.

Ensure a positive customer experience throughout the visit.

Handle customer requests and complaints politely and escalate issues when required.

Outlet Operations

Assist with day-to-day outlet operations.

Support the team during busy hours and maintain smooth workflow.

Follow company SOPs and instructions from the Shift Manager/Senior Staff.

Assist with opening and closing activities as assigned.

Product & Stock Handling

Handle products and raw materials carefully according to company standards.

Assist with receiving, arranging, and replenishing stock.

Check product quality and report damaged, expired, or missing items.

Follow proper storage and handling procedures.

Help minimize product wastage.

Billing & Order Handling

Operate the POS/billing system after proper training.

Process customer orders accurately.

Handle cash/card/UPI transactions responsibly when assigned.

Ensure orders are correctly packed and handed over to customers.

Cleanliness & Hygiene

Maintain cleanliness of the counter, work area, dining area, and other assigned sections.

Follow personal grooming and hygiene standards at all times.

Clean and sanitize equipment and workstations as instructed.

Follow all food safety and workplace safety procedures.

Teamwork

Work closely with the Shift Manager, kitchen team, and other crew members.

Assist colleagues whenever required during peak hours.

Maintain discipline, punctuality, and a positive attitude.

Complete assigned tasks within the required time.

Skills & Qualifications

Communication

Ability to understand and communicate in Hindi, Bengali, or English.

Customer Service

Friendly attitude and willingness to interact with customers.

Work Ethic

Hardworking, punctual, responsible, and willing to learn.

Team Player

Ability to work effectively with a team in a fast-paced environment.

Basic Skills

Basic knowledge of billing/POS systems will be an advantage.

Experience: Previous experience in FMCG, retail, food & beverage, or customer service is preferred, but freshers are welcome to apply.

Salary & Benefits

Salary

Competitive monthly salary based on experience and interview performance.

Statutory Benefits

PF and ESI benefits are provided.

Working Hours

9 hrs per day.

Pay

Up to ₹13,000.00 per month

Benefits

Health insurance

Provident Fund

Application Question(s)

Language to be Known - Bengali , English , Hindi

Residing with in Kolkata ?

Experience

Customer service

1 year (Preferred)

Work Location

In person