Client Service Manager

Job Description – Account Manager (Client Services)

Company

Mindshaft Media Pvt Ltd.

Location

Kolkata (Head Office)

Department

Client Services & Account Management

Reporting To

Account Director – Client Services

Role Type

Mid-Level Management

About the Company

Mindshaft Media Pvt. Ltd. is seeking an experienced and dynamic Account Manager – Client Services to manage key client relationships, oversee campaign execution, and lead a team of client servicing professionals. The role acts as a bridge between strategic account planning and operational delivery, ensuring campaigns are executed seamlessly while maintaining high levels of client satisfaction.

The ideal candidate will possess strong client servicing expertise, excellent project management skills, and the ability to lead teams in a fast-paced marketing and brand activation environment.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned client accounts.

Manage client communications, project updates, deliverables, and issue resolution.

Build and maintain long-term client relationships through proactive engagement.

Ensure high levels of client satisfaction and retention.

Campaign & Project Management

Translate client briefs into actionable campaign plans.

Coordinate end-to-end execution of marketing, activation, and experiential campaigns.

Monitor timelines, budgets, deliverables, and project milestones.

Ensure campaigns are delivered on time, within budget, and aligned with client expectations.

Cross-Functional Coordination

Collaborate closely with Creative, Operations, Production, and Finance teams.

Ensure accurate briefing and seamless internal communication.

Resolve operational bottlenecks and escalate critical issues when necessary.

Drive efficient execution across multiple stakeholders.

Reporting & Documentation

Maintain campaign trackers, client records, approval documents, and project reports.

Prepare periodic status reports and performance updates for management.

Ensure all documentation remains accurate, organized, and audit-ready.

Behavioral Competencies

Strong Leadership & Team Management

Excellent Communication & Interpersonal Skills

Client-Centric Approach

Problem Solving & Decision Making

Time Management & Organizational Skills

Attention to Detail

Accountability & Ownership

Ability to Work Under Pressure

Qualification & Experience

Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.

MBA or Postgraduate qualification preferred.

5–8 years of experience in Client Servicing, Account Management, Brand Activation, Advertising, Events, or Marketing Services.

Proven track record of managing multiple client accounts and delivering successful campaigns.

Compensation & Growth

Competitive salary based on experience and capability.

Opportunity to lead key client portfolios and strategic projects.

Career progression within a fast-growing integrated marketing and brand activation organization.

Pay

₹25,000.00 - ₹32,000.00 per month

Work Location

In person