Customer Support Specialist

Outpace Consultancy is hiring enthusiastic freshers for a Customer Support (Non-Voice) role. The selected candidates will be responsible for assisting customers through written communication, resolving queries, and maintaining a high standard of service quality.

Key Responsibilities

Handle customer queries through chat, email, or other written communication channels.

Provide accurate and timely resolutions to customer concerns.

Maintain proper records of customer interactions.

Follow company policies, process guidelines, and quality standards.

Coordinate with internal teams when required to resolve customer issues.

Eligibility & Requirements

Graduate / Undergraduate Freshers can apply.

Good written communication skills.

Basic computer knowledge and familiarity with email or chat platforms.

Good problem-solving and customer-handling skills.

Willingness to work in rotational shifts.

Salary & Benefits

In-Hand Salary

₹14,000–₹15,000 per month

Travel Allowance

₹1,400 per month

Cab Facility

One-way cab available

Work Schedule

5 days working

Week Off

2 rotational offs

Shift

Rotational shifts

Work Location

New Town, Kolkata

Interested candidates can apply with their updated resume.

Pay

₹14,000.00 - ₹15,000.00 per month

Benefits

Commuter assistance

Work Location

In person