Customer Service Associate

Job Description

We are currently hiring Customer Service Executives / Sr. Customer Service Executives for our International Outbound Voice Process (UK-based Survey Process).

This is not a sales job. The role involves making outbound calls to customers in the UK and conducting structured telephonic surveys. Candidates must have good communication skills in English and should be comfortable working in the evening shift.

Key Responsibilities

Make outbound calls to UK customers for conducting surveys

Follow a script and accurately record responses

Ensure a high level of customer engagement and professionalism

Maintain data confidentiality and call quality standards

Collaborate with the team to meet daily and weekly targets

Candidate Requirements

Good communication skills in English (verbal)

Basic computer knowledge

Energetic, patient, and an active listener

Ability to handle repetitive tasks with a positive attitude

Willingness to work in UK shift timing (3.30 PM – 12.30 AM)

Immediate joiners preferred

What We Offer

Friendly and supportive work environment

Company-provided drop facility after shift

Training provided for freshers

Growth opportunities within the company

Regular performance-based incentives (if applicable)

How to Apply

Interested candidates can apply by

Sending their CV to hr@webopediaservices.com

Or WhatsApp us at 6289137034

Job Type

Full-time

Pay

₹12,000.00 - ₹17,000.00 per month

Benefits

Paid sick time

Provident Fund

Ability to commute/relocate

East Kolkata Township, West Bengal 700107: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Do you have any experience in BPO ?

Education

Higher Secondary(12th Pass) (Required)

Language

English (Required)

Location

East Kolkata Township, West Bengal 700107 (Preferred)

Willingness to travel

100% (Required)

Work Location

In person