Customer Support Specialist

German Language Expert – Customer Support

Job Description

Outpace Consultancy is hiring German Language Experts for a customer support role in New Town, Kolkata. This is an excellent opportunity for freshers with strong German language proficiency who want to begin their career in an international business process environment.

Key Responsibilities

Communicate with German-speaking customers through voice or written channels.

Understand and resolve customer queries professionally and accurately.

Provide support in German and English as required.

Maintain accurate records of customer interactions.

Follow process guidelines, quality standards, and response-time requirements.

Coordinate with internal teams to resolve customer concerns.

Eligibility & Requirements

Any Graduate / Undergraduate Fresher can apply.

Strong command of the German language; B1/B2 level or higher preferred.

Good verbal and written communication skills in German and English.

Basic computer knowledge.

Good problem-solving and customer-handling skills.

Willingness to work in rotational shifts.

Salary & Benefits

Annual CTC

₹3.8 LPA

In-Hand Salary

₹24,000 per month

Travel Allowance

₹1,400 per month

Cab Facility

One-way cab available

Work Schedule

5 days working

Week Off

2 rotational offs

Shift

Rotational shifts

Work Location

New Town, Kolkata

Interested candidates can apply with their updated resume.

Pay

₹22,000.00 - ₹24,000.00 per month

Benefits

Commuter assistance

Work Location

In person