Client Relationship Manager

Key Responsibilities

• Build and maintain strong, professional relationships with existing and prospective clients. Business Based travelling will be needed.
• Act as the primary point of contact for assigned clients and ensure effective communication.
• Understand client requirements, expectations, business needs, and concerns.
• Coordinate with internal teams to ensure timely execution and resolution of client requirements.
• Follow up regularly with clients regarding ongoing services, deliverables, queries, and pending actions.
• Handle client concerns professionally and ensure timely resolution in coordination with the relevant departments.
• Maintain regular communication with clients through calls, emails, meetings, and other appropriate channels.
• Conduct client meetings and presentations whenever required.
• Identify opportunities for account growth, cross-selling, upselling, renewals, and additional business.
• Prepare and maintain accurate records of client interactions, requirements, feedback, and follow-ups.
• Monitor client satisfaction and proactively address potential issues before they escalate.
• Collect client feedback and communicate relevant insights to management and internal teams.
• Coordinate with Sales, Operations, Product, Technical, Finance, and other departments as required.
• Ensure commitments made to clients are properly communicated internally and followed through to closure.
• Prepare regular reports related to client status, follow-ups, business opportunities, and account activities.
• Support contract renewals, commercial discussions, documentation, and other account-related activities.
• Maintain confidentiality of client information and follow organizational policies and procedures.

Required Skills

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate professionally with clients and internal stakeholders.
• Strong presentation and meeting skills.

Relationship Management

• Strong interpersonal and relationship-building skills.
• Ability to understand client expectations and maintain long-term professional relationships.
• Customer-oriented approach with strong follow-up skills.

Business \& Analytical Skills

• Ability to understand client requirements and identify business opportunities.
• Good negotiation and problem-solving skills.
• Ability to analyze client feedback and account-related information.

Coordination \& Execution

• Strong coordination and follow-up abilities.
• Ability to manage multiple clients and priorities simultaneously.
• Good time-management and organizational skills.

Educational Qualification

• Bachelor's degree in Business Administration, Marketing, Management, Commerce, or a related field.
• MBA/PGDM in Sales, Marketing, or Business Management will be an added advantage.

Preferred Experience

Experience in B2B client management, healthcare IT, SaaS, technology services, or other service-based industries will be an advantage.

Key Performance Areas (KPA/KRA)

• Client relationship and engagement
• Client satisfaction and retention
• Timely resolution of client queries and concerns
• Account growth and business development
• Renewal and upselling opportunities
• Quality and consistency of client communication
• Internal coordination and timely closure of commitments
• Client feedback management
• Accuracy of CRM and client documentation
• Achievement of assigned business and account-management objectives

Personal Attributes

• Professional and presentable
• Client-centric mindset
• Confident and approachable
• Proactive and responsible
• Strong ownership and accountability
• Positive attitude
• Adaptable and solution-oriented
• Ability to work effectively under deadlines
• Strong attention to detail

Pay

₹20,000.00 - ₹25,000.00 per month

Benefits

• Leave encashment
• Paid sick time
• Paid time off

Work Location

In person