Operations Executive

The Zappy Box is looking for a detail-oriented and proactive E-commerce \& Gifting Operations Executive to support and manage day-to-day operations across our growing D2C e-commerce and B2B/corporate gifting business.

This role will be responsible for ensuring smooth inventory management, procurement, order fulfilment, logistics coordination, marketplace operations, and execution of bulk/corporate gifting orders.

The ideal candidate will have hands-on experience in inventory, logistics, order management, and vendor coordination, along with strong analytical skills and a high-ownership mindset to ensure operational efficiency across both D2C and B2B operations.

Key ResponsibilitiesInventory \& Stock Management

• Monitor and manage inventory levels for D2C products as well as B2B/corporate gifting requirements.
• Conduct regular stock counts and identify discrepancies between physical and system inventory.
• Track inward and outward inventory movements and highlight low-stock, slow-moving, or expiry-prone items.
• Ensure accurate stock allocation and availability across Nykaa, Myntra, Amazon, FNP, D2C website, and corporate orders.
• Coordinate with the internal team to ensure adequate stock availability for upcoming corporate/bulk orders.

Database \& System Management

• Create and maintain accurate databases for inventory, inward/outward movements, orders, and stock allocation.
• Ensure timely stock updates for accurate reporting and decision-making.
• Manage stock synchronization between inventory tools/OMS such as Unicommerce or similar platforms and connected marketplaces.
• Maintain operational records for B2B orders, bulk requirements, dispatches, and fulfilment status.

Stock Ordering \& Procurement

• Analyze stock levels, sales trends, and upcoming B2B requirements to forecast demand.
• Coordinate with management to plan and place replenishment orders.
• Coordinate with vendors for product availability, pricing, order confirmation, production timelines, dispatch, and tracking.
• Support procurement and sourcing for customized/corporate gifting requirements.
• Track vendor commitments and proactively flag delays or shortages.

D2C Order Management \& Fulfilment

• Monitor daily order processing across all D2C channels and marketplaces.
• Track order status, dispatch timelines, cancellations, returns, replacements, RTOs, and refunds.
• Coordinate with logistics partners to ensure timely customer deliveries.
• Work with marketplace support teams and internal customer support to resolve order-related issues.
• Proactively identify and resolve fulfilment or logistics issues to minimize delays.

B2B \& Corporate Gifting Operations

• Support the end-to-end operational execution of corporate gifting and bulk orders, from order confirmation to final delivery.
• Coordinate with the sales/corporate team regarding product availability, quantities, customization, packaging, and dispatch requirements.
• Coordinate with vendors, production, packaging, and logistics teams to ensure corporate orders are executed within committed timelines.
• Track bulk order inventory, customization requirements, packing status, dispatches, and delivery updates.
• Ensure smooth coordination for customized products, branded merchandise, and corporate hampers.
• Maintain accurate order trackers and provide timely updates to the relevant internal teams.
• Help resolve operational issues related to bulk orders, shortages, damages, delays, and deliveries.

Daily Operations \& Process Improvement

• Monitor daily operational activities across D2C and B2B orders to ensure smooth execution.
• Identify and proactively resolve operational challenges.
• Coordinate effectively with internal teams, vendors, logistics partners, and marketplace teams.
• Create and maintain SOPs for marketplace operations, order processing, returns, stock synchronization, corporate orders, and dispatch timelines.
• Identify opportunities to improve operational efficiency, reduce errors, and streamline processes.

Quality Control \& Compliance

• Conduct quality checks for inward stock and outgoing D2C and corporate orders.
• Ensure products meet The Zappy Box's quality and packaging standards.
• Ensure marketplace compliance with packaging, labelling, invoicing, and SLA requirements.
• Conduct checks for bulk/corporate hampers before dispatch to minimize errors and missing items.
• Flag damaged, defective, or non-compliant inventory and ensure timely resolution.

Requirements

• Minimum 1.5 years of experience in e-commerce operations, inventory, logistics, fulfilment, or a similar role.
• Experience handling D2C and/or B2B/corporate gifting operations will be preferred.
• Hands-on experience with marketplaces such as Amazon, Myntra, Nykaa, FNP, or similar platforms is highly preferred.
• Familiarity with OMS/inventory management tools such as Unicommerce or similar platforms.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail, particularly while handling inventory, bulk orders, and fulfilment.
• Strong verbal and written communication skills for coordination with vendors, logistics partners, marketplaces, and internal teams.
• Proficiency in Microsoft Excel/Google Sheets and Microsoft Office Suite.
• Ability to manage multiple orders, priorities, and deadlines in a fast-paced environment.
• High ownership mindset with the ability to work independently and proactively solve problems.

Application Process

If you’re passionate about e-commerce, gifting operations, and supply-chain execution and enjoy working in a fast-paced, growing brand environment, we’d love to hear from you.

Share your updated resume highlighting your experience in e-commerce, inventory, logistics, order fulfilment, B2B operations, or corporate gifting.

Submit your application to

hr@thezappybox.com

Shortlisted candidates will be contact