Technical Team Leader

TECHNICAL TEAM LEADER

Technical Department \| Installation Service AMC Projects Product Development

K T Automation Pvt. Ltd. is looking for an experienced and dynamic Technical Team Leader capable of taking overall responsibility for the company’s Technical Department and developing it into a highly efficient, responsive and commercially sustainable technical support centre.

The candidate will be responsible for managing and coordinating the complete technical function, including technicians, technical back-office personnel, internal team members and external service providers involved in installation, commissioning, servicing, repairing, AMC, projects, product development and other technical support activities across India.

KEY RESPONSIBILITIES

Technical Department Leadership

• Take overall responsibility for the Technical Department and its day-to-day functioning.

• Plan, allocate and monitor technical manpower and resources.

• Build a disciplined, skilled and responsive technical team.

• Define responsibilities, priorities, processes and performance expectations.

• Develop systems for efficient handling of technical complaints, service calls, installations and projects.

Installation, Service \& AMC

• Supervise and coordinate installation, commissioning, servicing, repairing and AMC activities.

• Ensure technical complaints are attended to within the minimum possible response time.

• Monitor pending complaints and ensure timely closure.

• Develop effective preventive and corrective maintenance practices.

• Coordinate AMC activities and ensure customer commitments are fulfilled.

Pan-India Technical Coordination

• Coordinate with system integrators, technicians, agencies and service providers across India.

• Develop a reliable technical support network in different locations.

• Identify and evaluate suitable service partners based on capability, response time and commercial viability.

• Optimise deployment of internal and external resources according to project requirements.

Technical Planning \& Resource Optimisation

• Plan manpower, tools, spares, equipment and other resources required for projects and service activities.

• Ensure optimum utilisation of available technical resources.

• Reduce unnecessary travel, downtime, repeat visits and avoidable service costs.

• Develop practical systems for prioritising emergency, critical and routine service requirements.

Hardware \& Software Expertise

The candidate should have strong practical knowledge of hardware and software systems and the ability to understand and troubleshoot a wide range of technology-oriented products and solutions.

The candidate should be capable of

• Technical troubleshooting

• Hardware diagnosis

• Software configuration

• System integration

• Installation \& commissioning

• Networking / connectivity coordination

• Product testing

• Root-cause identification

• Technical documentation

Projects \& System Integration

• Participate in technical planning and execution of projects.

• Review site requirements and coordinate technical surveys where required.

• Coordinate with customers, consultants, contractors, system integrators and service providers.

• Ensure project execution follows approved technical requirements and timelines.

• Provide technical support from project initiation through successful completion.

Product Development \& Innovation

As K T Automation deals with a wide range of futuristic, customised and solution-oriented products, the candidate will have opportunities to

• Study new technologies and products.

• Participate in product development and improvement.

• Identify technical issues and suggest practical solutions.

• Conduct product testing and evaluation.

• Develop installation and service procedures.

• Improve product reliability and customer experience.

• Support customised solution development.

Technical Team Building \& Training

• Recruit, develop and train technical personnel as required.

• Identify skill gaps and arrange appropriate training.

• Develop technical SOPs, checklists and troubleshooting guidelines.

• Encourage knowledge sharing within the department.

• Build a team capable of independently handling increasing technical responsibilities.

Customer Support \& Confidence Building

• Ensure fast, professional and effective technical support to customers.

• Handle critical technical issues and escalations.

• Coordinate with customers until satisfactory resolution.

• Maintain proper records of complaints, actions taken and final resolution.

• Use technical support as an opportunity to strengthen customer confidence, repeat business and product promotion.

Technical Commercial Management

The Technical Department should progressively become an efficient and commercially sustainable support centre.

The candidate will therefore be expected to

• Optimise technical service costs.

• Improve productivity of technicians and service partners.

• Develop commercially viable AMC/service opportunities.

• Minimise unnecessary service expenditure.

• Identify opportunities for additional products, upgrades, AMC and technical solutions.

• Support the sales team with technical inputs wherever required.

CANDIDATE PROFILE

The ideal candidate should have

• Relevant technical team leadership experience

• Strong command over hardware and software systems

• Experience in installation, service, troubleshooting and project execution

• Experience managing technicians and/or service providers

• Ability to coordinate with multiple teams simultaneously

• Strong communication and problem-solving skills

• Ability to work independently and take ownership

• Willingness to travel whenever required

• A practical, solution-oriented and customer-focused approach

• Ability to learn and work with new and emerging technologies

CAREER OPPORTUNITY

K T Automation works with a diverse range of Safety, Securit