Technical Support | Service Desk | International Voice Support

Company

[24]7 .ai

Location

Bangalore, Karnataka

Experience

1-3 Years

Employment Type

Full-Time

Shift

Rotational Shifts (24x7 Support Environment)

About the Role

[24]7 .ai is looking for enthusiastic and customer-focused Technical Support Executives / International Voice Service Desk Analysts to join our growing team in Bangalore. The ideal candidate should have experience in providing technical support over voice calls, troubleshooting IT issues, and delivering exceptional customer service to global clients.

If you have strong communication skills, technical troubleshooting expertise, and a passion for helping customers resolve IT-related issues, we would love to hear from you.

Key Responsibilities

Provide Level 1 technical support to global customers via inbound and outbound voice calls.

Diagnose and troubleshoot hardware, software, network, email, and application-related issues.

Log, categorize, prioritize, and manage incidents through ticketing systems.

Resolve customer issues within defined SLA timelines.

Perform password resets, account unlocks, and user administration tasks.

Support Microsoft Windows, Office 365, Outlook, VPN, Active Directory, and related technologies.

Escalate unresolved issues to Level 2 or relevant support teams.

Follow ITIL best practices for Incident and Service Request Management.

Document troubleshooting steps, resolutions, and customer interactions accurately.

Ensure high customer satisfaction through professional and timely communication.

Collaborate with internal teams to provide seamless support services.

Meet quality, productivity, and compliance requirements.

Required Skills & QualificationsTechnical Skills

Strong understanding of Windows Operating Systems.

Knowledge of Microsoft Office 365 and Outlook.

Basic understanding of Active Directory User Management.

Experience with VPN connectivity and remote troubleshooting.

Understanding of networking concepts such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting.

Experience working with ServiceNow, Remedy, Jira, Zendesk, or similar ticketing tools.

Knowledge of Incident Management and Service Desk operations.

Soft Skills

Excellent verbal and written communication skills.

Strong customer service orientation.

Excellent problem-solving and analytical abilities.

Ability to work in a fast-paced international support environment.

Good documentation and reporting skills.

Ability to work independently and within a team.

Eligibility Criteria

Graduate in any discipline (Technical background preferred).

1-3 years of experience in Technical Support, IT Helpdesk, Service Desk, IT Support, or International Voice Process.

Experience supporting international customers preferred.

Willingness to work in rotational shifts including night shifts.

Immediate joiners or candidates with short notice periods are preferred.

Why Join [24]7 .ai?

Global work environment

Career growth opportunities

Exposure to international clients

Learning and development programs

Dynamic and collaborative culture

How to Apply

Interested candidates can share their updated resume or contact us directly

Email

hire@beinghumancruit.com

Connect and Share your resume to Talent team : 9035538382

Pay

₹23,000.00 - ₹29,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Health insurance

Provident Fund

Application Question(s)

Are you in Bangalore?

Are you willing work in night shifts?

Whats your current CTC?

Are you willing to attend face to face interview from our Bangalore Location?

Are you to work on non technical queries as well?

Work Location

In person