Call Center Executive (CCE) – Marketing Research

Call Center Executive (CCE) – Marketing Research

Position - Call Center Executive (CCE) – Marketing Research

Department - Marketing Research / Survey Operations

Location - Bangalore / Noida

Employment Type - Full-Time

Job Summary

We are looking for enthusiastic and communication-skilled Call Center Executives (CCE)

to conduct telephone-based marketing research and survey activities.

The CCE will be responsible for contacting respondents, conducting structured surveys,

collecting accurate information, and recording responses as per the provided questionnaire

and project guidelines.

Key Responsibilities

Make outbound calls to respondents as per the assigned project.

Conduct market research and opinion surveys professionally and confidently.

Follow the questionnaire/script accurately while maintaining a natural conversation.

Explain the purpose of the survey clearly and encourage respondents to participate.

Record respondent answers accurately in the designated survey system.

Maintain proper call quality and adhere to project-specific guidelines.

Ensure complete and accurate data collection within the given timelines.

Handle respondent queries and objections politely and professionally.

Maintain respondent confidentiality and follow data privacy requirements.

Achieve daily/weekly calling and survey completion targets.

Coordinate with Team Leaders and QA teams for feedback and performance

improvement.

Follow company policies, attendance requirements, and operational processes.

Required Skills

Excellent verbal communication skills.

English communication is mandatory.

Proficiency in the required regional language is preferred/mandatory as per project

requirement.

Good listening and interpersonal skills.

Ability to follow a structured questionnaire or calling script.

Basic computer knowledge and ability to work with web-based applications.

Good typing and data-entry skills.

Ability to handle repetitive calling tasks with patience and professionalism.

Target-oriented and comfortable working in a team environment.

Language Requirements

Bangalore

English + Tamil

English + Kannada

English + Malayalam

English + Telugu

Noida

English + Punjabi

Qualification & Experience

Minimum qualification

12th Pass / Graduate preferred.

Freshers with good communication skills can be considered.

Prior experience in market research, survey calling, tele calling, BPO, customer

service, or outbound calling will be an advantage.

Key Performance Indicators (KPIs)

Daily call attempts

Survey completion rate

Successful respondent conversion

Call quality score

Data accuracy

Questionnaire compliance

Attendance and adherence

Target achievement

Work Behaviour

The ideal candidate should be

Polite and professional

Patient and a good listener

Confident while speaking with respondents

Comfortable handling objections

Detail-oriented

Target-driven

Reliable and punctual

Able to work effectively in a team

Reporting

The CCE will report to the Team Leader / Project Supervisor.

Salary & Benefits

Salary will be based on experience, communication skills, language proficiency, and

project requirements.

Interested Pls share cv to hr.fifointernational@gmail.com with below details

Exp

CTC

Exp CTC

NP

Pay

₹18,000.00 - ₹22,000.00 per month

Work Location

In person