Process Associate - International Voice Process (Outbound Sales)

Job DescriptionProcess Associate - International Voice Process (Outbound Sales)

Job Title

Process Associate - International Voice Process

Process

Credit Report - International Voice / Outbound Sales

Experience

Freshers & Experienced Candidates

Employment Type

Full - Time

Working Days

5 Days a Week

Weekly Off

2 Days

Shift

Night Shift

Working Hours

8:00 PM - 5:00 AM

Location

Sector 6, HSR Layout, Bengaluru, Karnataka - 560068

Job Overview

We are looking for enthusiastic, customer-focused, and target-oriented Process Associates to join our International Voice Process – Outbound Sales team.

The role involves making outbound calls to international customers, understanding their requirements, explaining credit report-related services, addressing customer queries, and assisting them through the defined process.

The ideal candidate should have good English communication skills, confidence in speaking with international customers, a customer-focused approach, and the ability to work in a target-driven environment.

Key Responsibilities

Make outbound calls to international customers in a professional and courteous manner.

Understand customer requirements and explain relevant credit report services clearly.

Provide accurate information about available services, features, and procedures.

Assist customers with the process of obtaining or checking their credit reports as per company guidelines.

Handle customer questions, concerns, and objections professionally.

Build rapport with customers and maintain a positive customer experience.

Identify customer requirements and explain suitable service options.

Follow defined call-handling procedures, quality standards, and compliance guidelines.

Maintain accurate customer information and update records in the CRM/system.

Achieve assigned sales, productivity, quality, and performance targets.

Escalate customer concerns or process-related issues to the appropriate team when required.

Maintain regular attendance and adhere to assigned shift timings.

Follow all company policies, process guidelines, and quality standards.

Required Skills & Qualifications

Excellent verbal English communication skills.

Good listening and interpersonal skills.

Confident and professional telephone communication.

Customer-focused attitude with a willingness to work towards targets.

Ability to explain information clearly and handle customer questions.

Good objection-handling and basic negotiation skills.

Basic computer knowledge and ability to work with CRM/customer-management systems.

Ability to work effectively in a target-driven environment.

Comfortable working in a night shift from 8:00 PM to 5:00 AM.

Willingness to interact with international customers over the phone.

Experience

Freshers: Candidates with good English communication skills and a willingness to work in an international voice/outbound sales process can apply.

Experienced Candidates

Candidates with experience in any of the following areas will be preferred

International Voice Process

Outbound Sales / Telecalling

International Customer Service

BPO / Contact Centre

Inside Sales

Banking or Financial Services

Credit Report / Credit Services

Preferred Skills

Experience handling international customers.

Strong communication and interpersonal skills.

Good sales and objection-handling abilities.

Ability to build rapport and maintain professional conversations.

Target-oriented and result-focused approach.

Previous experience in credit reports, financial services, banking, or related processes is an added advantage.

What We Offer

5 Days Working

2 Days Weekly Off

Fixed Night Shift

Training and Development Opportunities

Career Growth Opportunities

Professional and Supportive Work Environment

Opportunity to gain experience in an International Voice Process

Exposure to international customers and outbound sales

Ideal Candidate Profile

We are looking for candidates who are

Confident in spoken English

Comfortable speaking with international customers

Customer-focused and professional

Comfortable working in a target-driven environment

Willing to work night shifts

Good at listening, explaining, and handling objections

Eager to learn and build a career in the international BPO/voice process industry

Interested candidates can apply for the Process Associate – International Voice Process role.

Pay

₹11,834.13 - ₹35,220.37 per month

Benefits

Provident Fund

Work Location

In person