Retention Officer-HOUSING FINANCE-Sales

Job Description

Understand customer concerns and provide tailored solutions to retain them.

Engage with customers intending to close or transfer their home loans.

Maintain detailed records of customer interactions and retention efforts.

Monitor and report on retention metrics and customer feedback.

Ensure compliance with bank policies and regulatory guidelines.

Job Requirement

Understand customer concerns and provide tailored solutions to retain them.

Engage with customers intending to close or transfer their home loans.

Maintain detailed records of customer interactions and retention efforts.

Monitor and report on retention metrics and customer feedback.

Ensure compliance with bank policies and regulatory guidelines.