Hotel Reservation Executive, Powai Mumbai

Job Title

Hotel Reservations Executive– RELOhomes Serviced Apartments

Location

Hiranandani Gardens, Powai, Mumbai

Working Days & Hours

Monday to Saturday | 9:30 AM – 6:30 PM

(Day shift only — No night shift)

Salary

As per experience & candidature

About the Company

Relomi Corporate Services LLP is a leading provider of corporate relocation and hospitality solutions for Japanese and multinational companies across India.

Under our premium serviced apartment brand RELOhomes, we operate long-stay and short-stay units designed to deliver 5-star hotel comfort with the warmth of a modern home. All apartments are fully furnished 1BHK units located in the heart of Hiranandani Gardens, Powai.

With a team of 250+ professionals, including Japanese nationals and Japanese-speaking staff, Relomi continues to redefine corporate hospitality across Mumbai, Chennai, Bengaluru, Gujarat, and CSN.

Job Summary

The Reservations Specialist will manage the entire reservations cycle for RELOhomes — inquiries, quotations, confirmations, updates, and pre-arrival arrangements.

The role requires excellent communication, accuracy, professionalism, and follow-through to ensure smooth guest onboarding.

Key Responsibilities

Reservations & Bookings

Handle all reservation inquiries via email, phone, WhatsApp, and corporate channels.

Prepare quotations, availability checks, booking confirmations, and pro-forma invoices.

Maintain up-to-date availability, occupancy, and reservation trackers at all times.

Manage reservation sheets / PMS / Excel trackers in real-time.

Client Communication & Coordination

Communicate professionally with Japanese and multinational corporate coordinators.

Respond quickly and accurately to requests for extensions, changes, cancellations, special requirements, etc.

Maintain high-quality, structured, and polite email communication.

Pre-Arrival & Internal Coordination

Coordinate for apartments allocation correctly and prepared as per guest expectations.

Notify internal stakeholders (Ops/Housekeeping via standard channels) about arrivals and departings.

Ensure readiness and accuracy of arrival schedules, allocations, and special notes.

Billing & Documentation

Coordinate with Accounts for invoices, billing details, advance payments, and updates.

Maintain proper documentation for corporate bookings, rate agreements, and guest files.

Reporting

Prepare regular reservation reports, occupancy forecasts, and weekly booking summaries.

Highlight high-demand dates and low inventory situations.

Required Skills & Qualifications

Bachelor’s degree in Hotel Management, Hospitality, Business, or related field.

2–4 years of experience in Reservations / Front Office / Guest Relations (Hotels or Serviced Apartments).

Excellent English communication skills (verbal & written).

Strong email writing and documentation skills.

Proficiency in MS Excel, Word, and reservation tools.

Detail-oriented, organized, and comfortable working in a fast-paced hospitality environment.

Knowledge of Japanese client expectations is an advantage (not mandatory).

What We Offer

Opportunity to work with a premium corporate hospitality brand.

Daily interaction with international clients and Japanese corporates.

Competitive salary with PF, health insurance, food benefits, and mobile reimbursement.

Positive, professional, and growth-focused work culture.

Job Type

Full-time

Pay

₹20,000.00 - ₹35,000.00 per month

Benefits

Cell phone reimbursement

Food provided

Health insurance

Provident Fund

Experience

Hotel reservations

1 year (Required)

License/Certification

Diploma in Hotel Management (Required)

Location

Powai, Mumbai, Maharashtra (Preferred)

Work Location

In person