IT Manager - Hotel and Corporate

Job Title

IT Manager – Hospitality & Corporate IT

Location

Mumbai / Maharashtra

Experience

5–8 years

Industry Experience

Hotel / Serviced Apartments / Hospitality IT preferred

Salary

As per experience & candidature

Job Summary

We are looking for an experienced IT Manager – Hospitality & Corporate IT who can manage the complete IT environment of our hotels and serviced apartments, along with corporate IT requirements.

The role covers hotel technology setup, network and Wi-Fi, CCTV, electronic locks, key-card systems, hotel management software, billing and restaurant systems, laptops and user management, data security, access controls, troubleshooting, vendor coordination, and overall IT infrastructure.

The ideal candidate should be a hands-on IT professional who can understand hospitality operations and independently coordinate the setup, configuration, maintenance, security, and improvement of technology systems across properties.

Key Responsibilities1. Hotel & Serviced Apartment IT Setup

Plan, configure, implement, and maintain IT infrastructure for hotels and serviced apartments.

Handle complete IT setup for new properties, including networks, computers, printers, Wi-Fi, CCTV, access systems, and other technology requirements.

Coordinate with property and project teams during new hotel/serviced apartment pre-opening and setup.

Ensure all IT systems are operational before property opening.

Prepare IT checklists and ensure proper documentation of property IT infrastructure.

Network & Guest Wi-Fi

Configure and maintain LAN, WAN, routers, switches, access points, and other networking equipment.

Set up and manage guest Wi-Fi and staff Wi-Fi networks with appropriate access controls.

Ensure stable and secure internet connectivity across guest rooms, common areas, offices, restaurants, and other operational areas.

Troubleshoot connectivity and network-related issues.

Coordinate with Internet Service Providers and networking vendors.

Hotel Technology Systems

Implement and manage Hotel Management / Property Management Systems (PMS).

Configure user accounts, roles, permissions, workflows, and system settings.

Support hotel front desk and operations teams in the use of hotel software.

Coordinate with software vendors for implementation, troubleshooting, upgrades, and support.

Manage hotel billing and invoicing software.

Implement and manage restaurant POS / order management systems.

Configure menus, pricing, taxes, users, permissions, billing settings, and reports in F&B systems.

Coordinate integration between PMS, POS, billing, accounting, and other relevant systems wherever required.

CCTV, Access Control & Electronic Locks

Configure and maintain CCTV systems, NVR/DVR systems, cameras, monitoring systems, and storage.

Manage electronic door locks, key-card systems, access control systems, and related software.

Manage hotel key-card creation and issuance systems.

Coordinate with vendors for installation, troubleshooting, replacement, and upgrades.

Ensure appropriate access permissions for staff and management.

Corporate IT Infrastructure

Configure and maintain laptops, desktops, printers, scanners, and other office IT equipment.

Handle new employee IT setup including laptop configuration, software installation, email setup, user accounts, and access permissions.

Install and manage required business applications and software licenses.

Troubleshoot hardware, software, network, email, printing, and connectivity issues.

Maintain IT asset records and software/license records.

Provide IT support to corporate and property teams.

User Management & Access Control

Create, modify, and deactivate employee user accounts as required.

Manage user access and authority levels across business applications.

Ensure employees receive only the system access required for their role.

Maintain proper records of user accounts, permissions, and access rights.

Coordinate employee onboarding and exit-related IT access procedures.

Regularly review user access and identify unnecessary or outdated permissions.

Data Security & IT Security

Implement and maintain appropriate data security and access control measures.

Ensure secure handling of company, client, employee, and guest information.

Manage antivirus, endpoint security, password policies, access controls, and other security measures.

Implement appropriate backup procedures and monitor backup status.

Protect company systems against unauthorised access, data loss, malware, and other security risks.

Establish and maintain IT security policies and basic cybersecurity practices.

Report and respond to security incidents appropriately.

IT Support & Troubleshooting

Provide timely technical support to corporate and property teams.

Diagnose and resolve hardware, software, network, connectivity, and application-related issues.

Coordinate with external IT, software, hardware, networking, and security vendors where required.

Maintain proper records of IT issues, resolutions, and recurring problems.

Identify recurring issues and recommend permanent solutions.

Vendor & Project Management

Identify and coordinate with IT vendors, software providers, networking companies, CCTV vendors, access control vendors, and other technology service providers.

Evaluate technical solutions and quotations.

Coordinate installations, upgrades, maintenance, and service visits.

Ensure vendors meet agreed timelines and technical requirements.

Maintain vendor contacts, contracts, AMC details, and service records.

Support IT budgeting and technology procurement.

IT Systems Improvement

Regularly review existing IT systems and identify opportunities for improvement.

Recommend technology solutions that improve hotel operations, guest experience, employee productivity, and data security.

Stay updated with hospitality technology, hotel software, automation, cybersecurity, cloud applications, and emerging IT solutions.

Support digital transformation and automation initiatives across R