Client Service Head ( Recruitment Industry )

Job Description – Client Servicing Head

Position

Client Servicing Head

Experience

2–4 Years

Job Type

Full-Time

Department

Client Servicing / Customer Relationship

Industry

As per company requirement

Job Summary

We are looking for a proactive and customer-focused Client Servicing Head to manage client relationships, understand customer requirements, coordinate with internal teams, and ensure excellent service delivery. The candidate will be responsible for client satisfaction, retention, issue resolution, and supporting business growth.

Key Responsibilities

Manage and maintain strong relationships with existing clients.

Act as the primary point of contact for assigned clients.

Understand client requirements and coordinate with internal teams for timely execution.

Handle client queries, complaints, and escalations professionally.

Ensure timely delivery of services/projects as per client expectations.

Conduct regular client follow-ups and provide updates on ongoing requirements.

Monitor client satisfaction and identify opportunities for improvement.

Prepare quotations, proposals, presentations, reports, and other client-related documents.

Coordinate with Sales, Operations, Production, Finance, and other departments as required.

Track client requirements, commitments, pending tasks, and deadlines.

Identify opportunities for repeat business, upselling, and cross-selling.

Maintain accurate client records and update CRM systems.

Prepare regular reports on client status, business activities, and service performance.

Monitor team performance and guide team members on client servicing activities.

Ensure company service standards and KPI/KRA are achieved.

Support management in developing strategies for client retention and business growth.

Required Skills

2–4 years of experience in Client Servicing, Customer Relationship Management, Account Management, or Business Development.

Salary

As per company standards and candidate experience.

Excellent verbal and written communication skills.

Strong client relationship and negotiation skills.

Good presentation and problem-solving abilities.

Strong follow-up and coordination skills.

Ability to manage multiple clients and priorities simultaneously.

Good knowledge of MS Excel, Word, PowerPoint, and CRM software.

Target-oriented and customer-focused approach.

Ability to lead and coordinate with a team.

Qualification

Graduate in any discipline. MBA/PGDM in Marketing or related field will be an added advantage.

Key Competencies

Client Relationship Management | Team Handling | Communication | Negotiation | Customer Satisfaction | Coordination | Problem Solving | Retention | Upselling | KPI/KRA Management

Salary

As per company standards and candidate experience.

Pay

₹30,000.00 - ₹50,000.00 per month

Work Location

In person