Dispatcher

Job Responsibilities

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Dispatcher – Container Local Trucking

Schedule and dispatch container trucks (drayage trucks) for pickups and deliveries.

Coordinate port/rail terminal pickups and returns, including empty and loaded containers.

Communicate with drivers, customers, warehouses, terminals.

Provide drivers with container numbers, pickup numbers, delivery addresses, appointment times, and special instructions.

Track trucks and containers using samsara software, phone, email, and dispatch software.

Arrange appointments for container pickup/drop-off at terminals.

Monitor gate-in/gate-out times and follow up on delays.

Handle issues such as traffic, truck breakdowns, missed appointments, rejected containers, and terminal delays.

Track free time, detention, demurrage, and chassis-related issues and communicate them to the appropriate parties.

Maintain PODs (proof of delivery), container numbers, chassis numbers, and delivery documents with customer service team.

Coordinate multiple drivers and trips to maximize truck utilization and reduce empty/deadhead miles.

Check that drivers have the required trip information and comply with company procedures.

Prepare daily dispatch

Work with the operations team

Skills commonly expected in Toronto

Good English communication by phone and email

Knowledge of GTA roads

Understanding of container/drayage operations

Familiarity with ports, rail terminals, warehouses, and appointments

Ability to work under pressure and manage multiple trucks simultaneously

Basic knowledge of Excel, email, GPS and transportation management/dispatch software

Strong problem-solving and time-management skills

Pay

₹21,000.00 - ₹36,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Leave encashment

Paid sick time

Paid time off

Work Location

In person