Retail sales/ Customer service (Apparel retail Brand)

Job Description – Retail Sales / Customer Service

Position

Retail Sales Executive / Customer Service Executive

Industry

Apparel / Fashion Retail

Locations

Mumbai & Jaipur

Experience

Relevant experience in an Apparel Retail Brand

Employment Type

Full-Time

About the Role

We are looking for an energetic and customer-focused Retail Sales / Customer Service Executive to join our apparel retail team in Mumbai and Jaipur.

The ideal candidate must have prior experience working with an apparel/fashion retail brand and should possess excellent communication and customer-handling skills. The candidate will be responsible for delivering a premium in-store customer experience while achieving sales targets.

Key Responsibilities

Welcome and assist customers in the store and understand their requirements.

Provide personalized product recommendations based on customer preferences, occasion, size, and budget.

Achieve individual and store-level sales targets.

Explain product features, fabrics, fits, sizes, pricing, and promotions to customers.

Maintain strong customer relationships and encourage repeat purchases.

Handle customer queries, feedback, exchanges, and complaints professionally.

Maintain proper product presentation, visual merchandising, and store standards.

Ensure merchandise is properly displayed, tagged, sized, and replenished.

Assist customers with trials, product selection, and styling suggestions where required.

Coordinate with the store team for stock availability and customer requirements.

Maintain accurate records of sales, customer interactions, and daily store activities.

Support stock counting, inventory management, inward/outward processes, and stock replenishment.

Ensure smooth billing and coordination with the cashier/POS team.

Follow company policies and standard operating procedures.

Maintain a clean, organized, and premium shopping environment.

Stay updated on new collections, product launches, offers, and brand guidelines.

Required Skills & Qualifications

Graduate/12th pass or equivalent; relevant retail qualification will be an advantage.

Previous experience with an Apparel/Fashion Retail Brand is mandatory.

Good English and Hindi communication skills.

Strong customer-handling and interpersonal skills.

Excellent verbal communication and presentation skills.

Positive, confident, and customer-oriented personality.

Strong sales and target-achievement mindset.

Basic knowledge of POS systems and MS Office will be an advantage.

Good understanding of apparel, fashion, fabrics, sizes, and styling will be preferred.

Ability to work in a fast-paced retail environment.

Willingness to work in shifts, weekends, and during peak retail periods.

Mail updated resume with salary details-

Email

etalenthire{at}gmail{dot}com

satish

88O 27 49 743