Ticketing Executive

Job Summary

Maximus Mice & Media Solutions Pvt. Ltd. is seeking a detail-oriented and experienced MICE Ticketing Executive / Sr. Executive to manage the ticketing needs for corporate group travel, events, and incentive trips. The ideal candidate should have a strong grasp of GDS systems (Amadeus/Sabre/Galileo), excellent customer service skills, and the ability to manage complex itineraries and bulk bookings under tight deadlines.

They should also be able to deal with consolidators for ticketing.

Key Responsibilities

Handle domestic and international ticketing for corporate groups, events, and incentive travel.

Coordinate with airlines, vendors, and internal departments to secure group fares and special requirements.

Manage and issue tickets through GDS platforms like Amadeus, Sabre, Galileo or Consolidators.

Provide fare quotes, revalidations, reissuances, cancellations, and refunds.

Ensure accuracy of ticket issuance and compliance with travel policies and client requirements.

Coordinate travel documentation including visas, insurance, and entry requirements (as needed).

Maintain up-to-date records of bookings, client preferences, and invoice details.

Provide pre-departure and post-trip support to ensure a seamless client experience.

Stay updated with airline policies, schedules, and special offers.

Requirements

Proven experience (2+ years) in a ticketing role, preferably in the MICE or corporate travel sector.

Proficiency in GDS platforms (Amadeus/Sabre/Galileo).

Strong knowledge of airline fare rules, group bookings, and ticketing procedures.

Excellent communication and organizational skills.

Ability to work under pressure and manage multiple group bookings simultaneously.

Customer-centric mindset and attention to detail.

Flexibility to work extended hours during peak events or group departures.

Preferred Qualifications

Certification in Travel & Tourism or related field.

Experience working in a travel agency or DMC with MICE operations.

Knowledge of visa and travel documentation processes.