OPS - Senior Manager - Customer Experience

PNB MetLife · Across India

Senior

PayPay not listed

WhereAcross India

TypeFull time

Posted28 Sep7 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

About this job

Job Description Customer Experience Team is responsible for managing Customer expectations received over mail, various touchpoints like PMLI Partner’s location /India service ID/Sales /Branch/Regulators & other Forums. We are also responsible for providing operational support to business partners like AMEX, PNB, JKB, KBL etc. through dedicated team. We also partner with Legal function in addressing customer’s concerns raised through litigation /statutory forums like Ombudsman, CDRF etc. and sup…

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