Front Office Executive

Key Responsibilities

• Welcome and assist members, visitors, and prospective customers in a professional and friendly manner.
• Handle customer inquiries related to memberships, packages, pricing, and gym facilities through calls, emails, WhatsApp, and other communication channels, ensuring timely and professional responses.
• Provide detailed information about membership plans, offers, promotions, and services.
• Handle walk-in inquiries and convert leads into memberships.
• Manage member registrations, renewals, and basic administrative tasks.
• Maintain customer records and update lead information in the system.
• Address customer concerns and escalate issues to the concerned department when required.
• Coordinate with trainers and management to ensure a smooth member experience.
• Ensure the reception area remains organized and presentable at all times.
• Update and maintain lead records in the CRM system and conduct timely follow-ups with prospective members to maximize conversions and membership sales.

Requirements

• Graduate in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of MS Office and email communication.
• Customer service and sales-oriented approach.
• 1-2 years of prior experience in a gym, fitness center, hospitality, or customer service role will be preferred.

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person