Associate Center Manager

About the Role: The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. Key Responsibilities: 1. Sales & Business Growth Achieve monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal. 2. Centre Operations Management Ensure smooth daily operations using the prescribed checklist tools. Oversee class schedules, trainer punctuality, and session readiness. Conduct daily facility audits to maintain cleanliness, safety, and brand standards. Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking. Address operational gaps related to attendance, bookings, equipment, or facility. 3. Member Experience & Engagement Build strong rapport with members to create a welcoming, community-driven environment. Resolve escalations and ensure a smooth before/during/after-class experience. Capture and document feedback from members and trainers for continuous improvement. Uphold Cultfit's service quality and act as the primary representative of the center. Qualifications & Skills Bachelors/Diploma degree. 2-5 years of experience in sales, operations, hospitality, retail, or service roles. Strong communication and customer-handling skills. High ownership and problem-solving ability. Good to have: Passion for fitness, wellbeing, and community building. Work Schedule: Split Shifts: Morning shift: 5:30 AM to 9:30 AM Evening shift: 5:30 PM to 10:30 PM Contact number: 7977250450