Tele Calling Executive

Key Responsibilities1. Telecalling & Customer Relationship Management

Make outbound calls to prospective and existing customers.

Handle incoming calls and respond to customer queries professionally.

Follow up with leads, customers, business associates and pending enquiries.

Explain company products, services, offers and business opportunities to customers.

Maintain regular communication with customers to ensure proper follow-up and service.

Maintain and update customer databases, call records and follow-up schedules.

Generate leads and coordinate with the sales team for business development.

Operations & Coordination

Manage day-to-day operational activities and ensure timely execution of assigned tasks.

Coordinate with sales, accounts, warehouse, dispatch and other departments as required.

Monitor customer orders, pending requests, deliveries and operational updates.

Maintain proper records of orders, invoices, payments and other business transactions.

Follow up on pending operational issues and ensure timely resolution.

Assist management in monitoring daily business activities and workflow.

Prepare daily, weekly and monthly operational reports.

Administrative Responsibilities

Maintain office documents, files, registers and digital records.

Handle data entry, documentation, email correspondence and report preparation.

Prepare Excel sheets, customer lists, MIS reports and other administrative statements.

Maintain employee, customer and vendor records as required.

Assist in preparing quotations, invoices, purchase orders and other business documents.

Coordinate meetings, appointments and internal communication.

Support management in routine administrative activities and special assignments.

Reporting & Management Support

Provide regular updates to management regarding calls, customer follow-ups and operational activities.

Maintain accurate records of daily work and pending tasks.

Identify operational issues and coordinate with the concerned departments for resolution.

Ensure that all assigned responsibilities are completed within the stipulated timelines.

Required Skills & Qualifications

Graduate in any discipline; candidates with relevant experience will be preferred.

Good verbal communication skills and a professional telephone manner.

Basic to intermediate knowledge of MS Excel, MS Word and email.

Good data-entry skills and attention to detail.

Strong organizational, coordination and follow-up skills.

Ability to handle multiple tasks and work independently.

Customer-oriented attitude with a positive and responsible approach.

Experience

Freshers may apply if they have good communication and computer skills.

Candidates with experience in telecalling, customer service, office administration, back-office operations or sales coordination will be preferred.

Pay

₹8,894.75 - ₹12,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person