International Voice/ Non-Voice process

OUTPACE CONSULTING – KOLKATA HIRING DRIVECustomer Support Opportunities – Freshers & Experienced

Work Location

New Town, Kolkata

Processes

Ecommerce | Travel | German Language Support

Outpace Consulting is hiring candidates for multiple Customer Support opportunities across Ecommerce, Travel, International Calling, and German Language Support processes.

Freshers and experienced candidates can apply based on the eligibility criteria mentioned below.

Virtual Interview

28 September at 3:30 PM

Interview Meet Link

https://meet.google.com/zoj-oosz-qmu

Customer Support – Ecommerce Non-Voice

Opportunity

Fresher

Qualification

Graduate / Undergraduate

Experience

Fresher

Salary

₹14,000 – ₹16,000 In-Hand

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working Days

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Job Description

Handle customer queries for an Ecommerce process through non-voice support channels. Understand customer concerns and provide clear, accurate, and timely written resolutions.

The role involves supporting customers with order and service-related queries, documenting interactions appropriately, and maintaining professional written communication throughout the customer journey.

Key Skills

Written Communication, Customer Support, Query Resolution, Accuracy, Response Quality, Customer Experience

Customer Support – Ecommerce Voice

Opportunity

Fresher

Qualification

Graduate / Undergraduate

Experience

Fresher

Salary

₹15,000 In-Hand

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working Days

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Job Description

Handle customer interactions over calls for an Ecommerce Customer Support process.

Understand customer concerns through effective probing and active listening, provide accurate information, and guide customers towards appropriate resolutions.

Key Skills

Voice Communication, Active Listening, Customer Handling, Problem Solving, Query Resolution, Service Quality

Customer Support – Travel Voice

Opportunity

Fresher

Qualification

Graduate / Undergraduate

Experience

Fresher

Salary

₹19,000 – ₹20,000 In-Hand

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working Days

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Job Description

Interact with customers over voice for a Travel Customer Support process and assist them with travel-related service queries.

Understand customer requirements, communicate relevant information clearly, and provide timely assistance while maintaining a professional customer experience.

Key Skills

Travel Support, Voice Communication, Customer Handling, Query Resolution, Active Listening, Customer Experience

Customer Support – International Travel Voice

Opportunity

Experienced

Qualification

Graduate / Undergraduate

Experience

Minimum 1 year of experience in International Calling

CTC

Up to ₹4.25 LPA

Approx. In-Hand: Up to ₹27,000 per month

Salary Hike

Up to 30% over last drawn salary, subject to the maximum offer

Additional Benefits

Incentives

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working Days

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Job Description

Handle customer interactions for an International Travel Voice process. Candidates should have previous international calling experience and be able to understand customer requirements and provide professional support.

The role requires strong spoken English, effective probing, active listening, confident international customer handling, accurate communication, and professional resolution handling.

Key Skills

International Calling, Travel Support, Customer Handling, Communication, Query Resolution, Service Quality

German Language Expert – Non-Voice

Opportunity

Fresher

Qualification

Any Graduate / Undergraduate

Experience

Fresher

CTC

₹3.8 LPA

Approx. In-Hand: ₹24,000 per month

Transport

One-Way Cab + ₹1,400 Travel Allowance

Shift

Rotational Shifts

Working Days

5 Days

Weekly Off

2 Rotational Offs

Location

New Town, Kolkata

Job Description

Provide German-language customer support through non-voice channels. Understand customer queries and respond with clear, accurate, and professional written communication.

The role involves analysing customer concerns, providing appropriate responses, and maintaining high standards of written accuracy and customer-service quality.

Candidates should be comfortable using German professionally in a customer-support environment and possess good comprehension and written communication skills.

Key Skills

German Language, Written Communication, Customer Support, Query Resolution, Comprehension, Accuracy

Interview Details

Date

29 September

Time

3:30 PM

Mode

Virtual Interview

Location

New Town, Kolkata

Interview Link

https://meet.google.com/zoj-oosz-qmu

Interested candidates can join the virtual interview at the scheduled time and share their details for the relevant opportunity.

Pay

₹220,000.00 - ₹240,000.00 per year

Work Location

In person